Patient Access Specialist - Frontline Care & Benefits

HCA Healthcare, Inc.; Florida; On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Comprehensive benefits

Wellbeing support

Time away from work

401(k) match

Education support

Fertility and family building benefits

Job summary

HCA Healthcare, Inc. is seeking a Registrar to ensure timely and accurate patient registration and to interview patients for all pertinent account information while verifying insurance coverage.

The role emphasizes exceptional customer service and accurate charting at the point of care. Responsibilities include bedside and workstation interviews, obtaining signatures, processing charts, and assisting in pre-certification/authorization processes.

Qualifications

• 1 year of related experience preferred.
• Demonstrates proficiency in Microsoft Office applications required.

Responsibilities

• Interview patients at workstations or bedside to obtain all necessary account information.
• Provide exemplary customer service.
• Ensure charts are completed and accurate.
• Verify all insurance and obtain pre-certification/authorization.
• Calculate and collect patient liability amounts.
• Ensure that all necessary signatures are obtained for treatment.
• Process patient charts according to paperwork flow needs and established productivity standards.
• Interview incoming patients, relatives and/or other responsible individuals to obtain identifying and demographical information with insurance and financial information.
• Assign Insurance Plans (IPlans) accurately.
• Verify insurance benefits and determine pre-certification/authorization status via online or other resources; initiate if required.
• Secure all signatures necessary for treatments, release of medical information, assignment of insurance benefits, and payment of services from legally responsible parties.
• Understand/explain policies regarding services, pricing, insurance billing, and payment of account.

Skills

Customer service

Microsoft Office

Tools

Microsoft Office

Job description

HCA Healthcare, Inc. is seeking a Registrar to ensure timely and accurate patient registration and to interview patients for all pertinent account information while verifying insurance coverage.

The role emphasizes exceptional customer service and accurate charting at the point of care. Responsibilities include bedside and workstation interviews, obtaining signatures, processing charts, and assisting in pre-certification/authorization processes.