Patient Access Specialist: Front Desk & Scheduling

Humboldt General Hospital; Winnemucca (NV); On-site; USD 21,000 - 30,000; Full time

Job summary

Humboldt General Hospital in Winnemucca, NV seeks a Patient Access Representative to greet patients, collect demographics and insurance data, and schedule follow-up visits. The role emphasizes confidentiality, accuracy in the EMR, and smooth coordination with multiple departments.

Responsibilities include verifying insurance, obtaining documents, and guiding patients through payments and next steps, with strong customer service and communication skills required.

Qualifications

• High School Diploma required.
• 1 year of customer service experience, preferably in a medical office or hospital setting.
• Excellent customer service with strong written and oral communication skills; knowledge of medical and insurance terminology is a plus.
• Able to handle multiple tasks and coordinate between departments.
• Basic computer skills for phone and computer operations.

Responsibilities

• Registers patients at hospital front desk, clinics, or ER and verifies demographics and insurance in the EMR system.
• Obtains updated insurance cards and documents; contacts providers for missing information.
• Verifies FIN, date of service, location, and encounter type for each patient.
• Obtains signatures on legal forms and ensures documents are scanned.
• Educates patients on benefits and collects payments due at time of service; refer to financial counselor as needed.
• Performs mail handling, assists with encounter error corrections, and submits daily collection reports.
• Maintains high accuracy in registration and collections at point of service.
• Welcomes patients and visitors professionally in person or by phone.
• Communicates with providers and staff via patient charts and applications.
• Supports departmental and organizational initiatives.

Skills

Customer service

Communication skills

Multitasking

Interdepartmental coordination

Computer skills

Attention to detail

Education

High School Diploma

Tools

EMR systems

Job description

Humboldt General Hospital in Winnemucca, NV seeks a Patient Access Representative to greet patients, collect demographics and insurance data, and schedule follow-up visits. The role emphasizes confidentiality, accuracy in the EMR, and smooth coordination with multiple departments.

Responsibilities include verifying insurance, obtaining documents, and guiding patients through payments and next steps, with strong customer service and communication skills required.