Patient Access Representative

Humboldt General Hospital; Winnemucca (NV); Presencial; USD 21.000 - 30.000; Jornada completa

Descripción de la vacante

Humboldt General Hospital in Winnemucca, NV seeks a Patient Access Representative to greet patients, collect demographics and insurance data, and schedule follow-up visits. The role emphasizes confidentiality, accuracy in the EMR, and smooth coordination with multiple departments.

Responsibilities include verifying insurance, obtaining documents, and guiding patients through payments and next steps, with strong customer service and communication skills required.

Formación

• High School Diploma required.
• 1 year of customer service experience, preferably in a medical office or hospital setting.
• Excellent customer service with strong written and oral communication skills; knowledge of medical and insurance terminology is a plus.
• Able to handle multiple tasks and coordinate between departments.
• Basic computer skills for phone and computer operations.

Responsabilidades

• Registers patients at hospital front desk, clinics, or ER and verifies demographics and insurance in the EMR system.
• Obtains updated insurance cards and documents; contacts providers for missing information.
• Verifies FIN, date of service, location, and encounter type for each patient.
• Obtains signatures on legal forms and ensures documents are scanned.
• Educates patients on benefits and collects payments due at time of service; refer to financial counselor as needed.
• Performs mail handling, assists with encounter error corrections, and submits daily collection reports.
• Maintains high accuracy in registration and collections at point of service.
• Welcomes patients and visitors professionally in person or by phone.
• Communicates with providers and staff via patient charts and applications.
• Supports departmental and organizational initiatives.

Conocimientos

Customer service

Communication skills

Multitasking

Interdepartmental coordination

Computer skills

Attention to detail

Educación

High School Diploma

Herramientas

EMR systems

Descripción del empleo

Job Details

Job Location: Humboldt General Hospital - Winnemuca, NV 89445, Position Type: Full Time, Salary Range: $18.69,

POSITION SUMMARY

(General statement reflecting the overall purpose of the position)

The Patient Access Representative position serves as the first point of contact between Humboldt General Hospital and the community that the organization serves. This role is assigned to welcome, greet, assist, and to interview patients during the registration process while gathering and updating their personal and insurance coverage information, with utmost observance of always maintaining patient information confidentiality. Scheduling patients for next appointments, answering phone calls, organizing incoming and outgoing mail, and coordination with different departments are also included in the role’s primary responsibilities, which require competencies such as customer service, communication, attention to detail, multitasking, and organizational skills.

TASK LETTER CODE

PRIMARY DUTIES

• A Performs the registration of patients in various locations such as the hospital front desk, clinics, and the Emergency Room while ensuring that all essential patient demographics and insurance coverage information are verified, accurate, and updated in the electronic medical records system; this function also includes scheduling patients for next appointments in Rural Health (RHC) and Specialty Clinics
• B Obtains updated copies of insurance cards, driver’s license, and verifies medical service orders when applicable; contacts ordering providers for orders received that do not contain required information such as diagnosis and procedural codes and descriptions, and electronic or handwritten signature of provider
• C Ensures that the correct financial identification number (FIN), date of service, location, and type of encounter are used for the medical service or consultation needed by every patient being registered
• D Obtains required signatures on legal consent and insurance forms, and ensures that all pertinent documents that support a patient’s medical service visit are properly scanned in every encounter or FIN
• E Verifies insurance eligibility of every patient registered, educates patients regarding their benefits coverage, and collects all payments that are due at time of service. Refers patients to the financial counselor as necessary.
• F Performs miscellaneous duties including but not limited to organizing incoming and outgoing mail, assisting Business Office staff on encounter error corrections, and accurate/timely submission of daily collection reports
• G Maintains a high accuracy rate for registration and point of service collections.
• H Welcomes and assists patients and various types of visitors in a courteous and professional manner at all times, whether in person or via telephone calls
• I Establish effective and professional rapport with other employees, support staff, customers, clients, patients, families, and physicians.
• J Actively supports departmental and organizational strategic plans and ensures successful implementation of assigned initiatives.
• K Excellent problem solving and critical thinking skills including respect, honesty, integrity, compassion, fairness, innovation and stewardship of resources
• L Communicates with providers, medical assistants and other staff through patient charts and other applications.
• M Maintain patient confidentiality as defined by state, federal, and company regulations.
• N Other related duties as assigned.

Qualifications

POSITION QUALIFICATIONS

• MINIMUM EDUCATION: High School Diploma
• MINIMUM EXPERIENCE: 1 YEAR CUSTOMER SERVICE. PERFERRED MEDICAL OFFICE OR HOSPITAL SETTING
• SPECIAL SKILLS: Excellent customer service, strong written and oral communication skills required; Knowledge of medical and insurance terminologies preferred; Able to handle multiple tasks and interdepartmental coordination simultaneously; Computer skills required as operation of phones and computers is an integral part of this position.
• SUPERVISES: N/A
• PHYSICIAL DEMANDS: For physical demands and working conditions, see next page.