Patient Access Specialist - Front Desk & Registration

Memorial Medical Center Las Cruces; Las Cruces (NM); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Comprehensive benefits

Life insurance

401(k) with company match

Tuition assistance

Wellness programs

Paid time off

Job summary

Memorial Medical Center Las Cruces, part of Lifepoint Health, seeks a Front Desk Representative to manage patient check-in/out, collect payments, and ensure accurate registration in the EMR system.

The role requires high school diploma, strong interpersonal skills, and the ability to work under pressure in a fast-paced hospital front desk. Proficiency with Clockwise and practice management software is preferred.

Qualifications

• High school diploma or equivalent.
• Ability to work in a stressful environment and take appropriate action.
• Strong data entry and typing skills.
• Familiarity with EMR and practice management software.
• Customer service oriented and professional.

Responsibilities

• Greet patients and manage check-in/check-out process, including use of Clockwise system.
• Enter demographics and scan patient information into the EMR and properly log patient into system.
• Verify patient demographic and insurance information, updating as needed.
• Collect patient payments.
• Answer and respond to inquiries; forward messages to clinical staff according to protocol.
• Maintain accurate cash drawer during shift.
• Call patients to follow up on their visit as needed.
• Maintain cleanliness and functionality of the lobby and registration area.
• Other duties as required.

Skills

Critical thinking

Interpersonal skills

Data entry

Organization

Professional appearance

Communication

Education

High school diploma

Tools

Clockwise

EMR

Microsoft Office

Job description

Memorial Medical Center Las Cruces, part of Lifepoint Health, seeks a Front Desk Representative to manage patient check-in/out, collect payments, and ensure accurate registration in the EMR system.

The role requires high school diploma, strong interpersonal skills, and the ability to work under pressure in a fast-paced hospital front desk. Proficiency with Clockwise and practice management software is preferred.