Patient Access Specialist: Flexible Hours & Weekends

Gibson-Area-Hospital-; Gibson City (IL); On-site; USD 32,000 - 42,000; Full time

Job summary

Gibson Area Hospital in Gibson City, IL seeks a Patient Access Representative to support registration, benefits explanation, and patient navigation across departments. You will verify demographic and insurance details, collect co-pays, and guide patients to the right unit while maintaining privacy and accuracy.

The role requires strong communication, ability to handle interruptions, and flexibility to work weekends or holidays as needed; previous insurance knowledge is a plus, training provided.

Qualifications

• Good communication skills.
• Experience with keyboarding, calculator, and other office equipment.
• Excellent customer service skills.

Responsibilities

• Register all patients accurately and update demographic and insurance information.
• Explain benefits, rights, and advance directives to patients.
• Assist patients to reach the proper department and obtain consent for treatment.
• Verify pre-certification for outpatient services when needed.
• Answer the switchboard and perform other tasks within the Patient Access Department.
• Collect point-of-service payments for co-pays, co-insurance, and deductibles.

Skills

Good communication

Customer service

Office etiquette

Flexibility

Tools

Telephone system

Keyboard

Calculator

Job description

Gibson Area Hospital in Gibson City, IL seeks a Patient Access Representative to support registration, benefits explanation, and patient navigation across departments. You will verify demographic and insurance details, collect co-pays, and guide patients to the right unit while maintaining privacy and accuracy.

The role requires strong communication, ability to handle interruptions, and flexibility to work weekends or holidays as needed; previous insurance knowledge is a plus, training provided.