Patient Access Specialist — Day Shift (No Nights/Weekends)

HCA Healthcare; Plano (TX); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Comprehensive benefits

Wellbeing support

Paid time off

401(k) plan

Education assistance

Fertility & family planning benefits

Job summary

HCA Healthcare in Plano, TX is seeking a Patient Access Specialist to join our team. This full-time, day-shift role involves answering calls, scheduling appointments, routing inquiries, and acting as a liaison between patients and practice staff.

You will inform patients about insurance coverage, testing requirements, and ensure accurate data in the EMR. Previous healthcare experience and strong communication skills are preferred, with comprehensive benefits and growth opportunities within the

Qualifications

• High School Diploma or GED preferred.
• One year of customer service experience preferred.
• One year of high-volume phone experience preferred.
• One year of medical terminology/healthcare experience preferred.

Responsibilities

• Answer incoming calls in a timely and professional manner.
• Schedule, cancel, and reschedule patient appointments.
• Inform patients about insurance carrier plans and out-of-network status.
• Communicate testing requirements and orders to practice staff as applicable.
• Ensure all information is accurate in the EMR/practice management tool.
• Use the system to communicate with office colleagues and patients as needed.
• Perform other duties as assigned.

Education

High School Diploma or GED preferred

Job description

HCA Healthcare in Plano, TX is seeking a Patient Access Specialist to join our team. This full-time, day-shift role involves answering calls, scheduling appointments, routing inquiries, and acting as a liaison between patients and practice staff.

You will inform patients about insurance coverage, testing requirements, and ensure accurate data in the EMR. Previous healthcare experience and strong communication skills are preferred, with comprehensive benefits and growth opportunities within the