Patient Access Specialist

HCA Healthcare; Plano (TX); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Comprehensive benefits

Wellbeing support

Paid time off

401(k) plan

Education assistance

Fertility & family planning benefits

Job summary

HCA Healthcare in Plano, TX is seeking a Patient Access Specialist to join our team. This full-time, day-shift role involves answering calls, scheduling appointments, routing inquiries, and acting as a liaison between patients and practice staff.

You will inform patients about insurance coverage, testing requirements, and ensure accurate data in the EMR. Previous healthcare experience and strong communication skills are preferred, with comprehensive benefits and growth opportunities within the

Qualifications

• High School Diploma or GED preferred.
• One year of customer service experience preferred.
• One year of high-volume phone experience preferred.
• One year of medical terminology/healthcare experience preferred.

Responsibilities

• Answer incoming calls in a timely and professional manner.
• Schedule, cancel, and reschedule patient appointments.
• Inform patients about insurance carrier plans and out-of-network status.
• Communicate testing requirements and orders to practice staff as applicable.
• Ensure all information is accurate in the EMR/practice management tool.
• Use the system to communicate with office colleagues and patients as needed.
• Perform other duties as assigned.

Education

High School Diploma or GED preferred

Job description

Patient Access Specialist

Experience the HCA Healthcare difference where colleagues are trusted, valued members of our healthcare team. Grow your career with an organization committed to delivering respectful, compassionate care, and where the unique and intrinsic worth of each individual is recognized.

Job Summary and Qualifications

Full time (Monday - Friday, day shift), no nights, no on-call, no weekends, no holidays

Seeking a Patient Access Specialist is responsible for answering incoming phone calls, scheduling patient appointments, routing calls, and communicating with the appropriate colleague and/or Provider. The Patient Access Specialist serves as a liaison between patient and practice support staff. Position functions as an internal call center colleague.

What you will do in this role:

• Answer incoming calls in a timely and professional manner
• Scheduling, canceling, and rescheduling patient appointments.
• Select accurate insurance carrier plans and inform the patient of any carrier that is out of network
• Inform the patient of any testing requirements according to the instructions and queries in the scheduling module. Communicate order/test with practice staff as applicable.
• Ensure all required information is accurate and complete in the practice management tool/EMR
• Utilize appropriate system to communicate with office colleagues and patients as necessary
• Other duties as assigned

What Qualifications you will need:

EDUCATION:

High School Diploma or GED preferred

EXPERIENCE:

• One year of customer service experience preferred
• One year of high-volume phone/call experience preferred
• One year of medical terminology/healthcare experience preferred

CERTIFICATION/LICENSE:

N/A

Benefits

MSO North TX Surgical Oncology, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources , including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits (https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards)

Note: Eligibility for benefits may vary by location.

Supporting HCA Healthcare's 186 hospitals and 2,400+ sites of care, Physician Services plays a crucial role as the main entry point for patients looking for high-quality healthcare within the HCA Healthcare system. With a focus on meeting the needs of our patients at all access points, Physician Services is dedicated to implementing innovative, physician-driven, value-added solutions to assist physicians in providing high-quality, patient-centered care, aligning with our mission to care for and enhance human life.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in costs for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

\"There is so much good to do in the world and so many different ways to do it.\"- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.