Patient Access Specialist - Day Shift, Cross-Location

Trinityhealth; United States; On-site; USD 36,000 - 48,000; Full time

Job summary

Trinity Health in United States is seeking a Patient Access Representative - front-end to work directly with patients, families, and hospital staff, ensuring smooth patient journeys and accurate financial information. The role covers desk and bedside registration, pre-registration, cash handling, and account documentation across Care locations.

The position requires familiarity with EPIC, strong communication, and attention to detail, with shift pattern Monday–Friday 8a–4:30p and every other

Qualifications

• High school graduate a must with at least 2 to 3 years progressive experience in the field.
• Bachelor's or AAS degree is a plus.
• Advanced degree is a plus/requirement depending on specific service needs and or requirements. Ideally the candidate will have some supervisory experience.

Responsibilities

• Admitting/Checking patients on both Emergency and Comprehensive Psychiatric ED boards (CPEP).
• Ensuring proper documentation with charts/patient bracelets and labels.
• Staying updated on workflows for designated task.
• Follow patient identification protocols.
• Appropriately documenting in charts.
• Closing out cash drawers.
• Maintaining appropriate cash in petty cash drawer.
• Scheduling walk-in imaging, TDAP, Bilirubin newborn test appointments.
• Floorwork Registration.
• Floating to with other Patient Access locations (cross training).
• Maintaining Healthstreams courses.
• Maintaining all insurance sign ons are updated.
• Stay up to date on emails and Teams post, policy and procedures.
• Point of service Cash collections (estimates, co-pays, past due balances).
• Direct Admits/Transfers.
• Documenting accounts (what did rep do with account, using smart phrases, follow-ups if needed).
• Maintain assigned WQs.
• Knowledge on EPIC (maintaining updated knowledge).
• Escalating accounts that are not financially secure to appropriate leadership (ex: inactive coverage, self-pay, authorizations not completed).
• Assessing equipment is working properly (ex: Scanner, CC machine, Palm Scanner, and camera) and doing monthly audits on credit card machines.
• Maintain 90% on monthly Audit score.
• Attend mandatory Spring and Autumn Training.

Skills

Communication skills

Interpersonal skills

Critical thinking

Attention to detail

Customer service

Education

High school diploma

Bachelor's or AAS degree is a plus

Advanced degree is a plus

Tools

EPIC

Peoplesoft

Midas

Job description

Trinity Health in United States is seeking a Patient Access Representative - front-end to work directly with patients, families, and hospital staff, ensuring smooth patient journeys and accurate financial information. The role covers desk and bedside registration, pre-registration, cash handling, and account documentation across Care locations.

The position requires familiarity with EPIC, strong communication, and attention to detail, with shift pattern Monday–Friday 8a–4:30p and every other