Patient Access Specialist: Caring, Efficient Scheduling

Memorial Hermann Health System; United States; On-site; USD 34,000 - 50,000; Full time

Job summary

Memorial Hermann Health System seeks a patient access professional to schedule appointments, verify eligibility, and post payments. You will gather demographics, insurance information, and ensure accurate data entry while explaining forms to patients and obtaining signatures.

The role emphasizes medical-necessity compliance, patient communication, and financial counseling to support facility revenue and patient experience.

Qualifications

• Two (2) years of experience in a hospital or customer service setting.
• Ability to multi-task
• Proficient typing/keyboarding skills

Responsibilities

• Schedules patient appointments and enters required information in the computer system in an accurate and timely manner.
• Obtains demographic, insurance and financial information from patient or guarantor.
• Enters information in computer system with a high degree of accuracy.
• Explains all required forms to the patient or guarantor and obtains the necessary signatures.
• Ensures medical necessity compliance by obtaining necessary data, reviewing Compliance System, communicating information to patient or guarantor and obtaining necessary signatures.
• Protects the financial integrity of the facility by collecting patient liability, establishing payment arrangements, discussing payment options and screening for eligibility.
• Verifies insurance eligibility and benefits and ensures all notifications and authorizations are completed within the required timeframes.
• Posts payments in the computer system and generates the appropriate patient receipts.
• Monitors, reviews and resolves patient account issues on assigned reports.
• Communicates with Physicians, ancillary departments, nursing units, physicians’ office staff, insurance companies, as well as patients and their families.
• Completes thorough and accurate documentation.
• Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications.
• Promotes professional growth by meeting requirements for mandatory/continuing education and supporting department goals; may serve as preceptor or mentor.
• Demonstrates commitment by creating compassionate and personalized experiences.
• Models service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues.
• Other duties as assigned.

Skills

Hospital experience

Customer service

Typing

Multi-tasking

Education

High School Diploma or GED

Job description

Memorial Hermann Health System seeks a patient access professional to schedule appointments, verify eligibility, and post payments. You will gather demographics, insurance information, and ensure accurate data entry while explaining forms to patients and obtaining signatures.

The role emphasizes medical-necessity compliance, patient communication, and financial counseling to support facility revenue and patient experience.