Patient Access Specialist: Calm, Efficient Check-In

Holland Hospital; United States; On-site; USD 22,000 - 30,000; Part time

Job summary

Holland Hospital is seeking a Patient Access Specialist to perform bedside and ambulatory registration across ED, Urgent Care, Laboratory, Radiology and more, ensuring accurate demographic and financial data while maintaining compliance and delivering friendly service.

The role supports patient safety and smooth billing, works with clinical teams, handles multiple software systems, and may serve as a preceptor; part-time varied shifts with emphasis on accuracy and compassionate communication.

Qualifications

• Education: High School diploma or GED required.
• Experience in healthcare, medical office, or patient-facing high-acuity customer service preferred.
• Experience with multitasking roles requiring rapid decision-making.
• Demonstrated ability to work independently and as a team in high-pressure environments.
• Familiarity with medical terminology or registration workflows preferred.

Responsibilities

• Verify patient identification and scan ID/insurance cards.
• Update and validate patient demographic and financial information.
• Use multiple software systems to determine payer/benefit information.
• Determine patient responsibility and discuss payment with compassion.
• Collect copays and payments; balance cash and online payments.
• Participate in meetings and share improvement ideas; support compliance and efficiency.
• Serve as a preceptor as needed.
• Register patients for ED, urgent care, laboratory, radiology, and operator functions.

Skills

Critical thinking

Decision making

Problem solving

Multitasking

Calm under pressure

Communication skills

Data entry accuracy

Software navigation

Education

High School diploma or GED

Tools

WQM

HUB

Scheduling software

Job description

Holland Hospital is seeking a Patient Access Specialist to perform bedside and ambulatory registration across ED, Urgent Care, Laboratory, Radiology and more, ensuring accurate demographic and financial data while maintaining compliance and delivering friendly service.

The role supports patient safety and smooth billing, works with clinical teams, handles multiple software systems, and may serve as a preceptor; part-time varied shifts with emphasis on accuracy and compassionate communication.