Patient Access Specialist - Calm, Compassionate Front Desk

R1 RCM Holdco Inc.; St. Francis (SD); On-site; USD 20,000 - 26,000; Part time

Job summary

R1 RCM Holdco Inc. is seeking a Patient Access Representative at Ascension Via Christi Hospital – St. Francis to serve as the first contact for patients, helping them access care promptly and accurately.

You will register patients, gather information, and collaborate with care teams to ensure smooth patient flow in a fast-paced hospital setting. You will be trained for this frontline role with opportunities to grow within R1.

Qualifications

• High School Diploma or GED required.
• Experience in patient access, medical registration, insurance verification, or front desk is a plus.
• Must be able to pass background check, drug test, and vaccination requirements.

Responsibilities

• Provide exceptional customer service and assist patients and families with the check-in process across multiple systems.
• Answer phones and collect accurate patient information quickly in a fast-paced environment.
• Support timely access to care by minimizing delays in registration and answering questions with confidence and compassion.
• Build trust with patients during moments when they may be ill, anxious, or overwhelmed.
• Navigate diverse insurance plans, enter demographics, collect co-pays, and provide cost estimates when applicable.

Skills

Customer service

Communication

Multitasking

Attention to detail

Empathy

Education

High School Diploma or GED

Job description

R1 RCM Holdco Inc. is seeking a Patient Access Representative at Ascension Via Christi Hospital – St. Francis to serve as the first contact for patients, helping them access care promptly and accurately.

You will register patients, gather information, and collaborate with care teams to ensure smooth patient flow in a fast-paced hospital setting. You will be trained for this frontline role with opportunities to grow within R1.