Patient Access Specialist / Call Center / Full or Part-Time

Penn Medicine; Voorhees Township (NJ); Presencial; USD 20.457 - 29.136; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401(k)

Dental insurance

Health insurance

Paid time off

Vision insurance

Descripción de la vacante

Penn Medicine seeks a Patient Access Specialist – Call Center Representative to join the team in Voorhees, NJ. This role is your first point of contact and involves scheduling appointments, handling client information, and ensuring a positive patient experience.

The ideal candidate has strong communication skills and ability to manage sensitive information. Benefits include health insurance, 401(k), and paid time off. This position is full-time or part-time, working Monday to Friday from 8am to 5pm.

Formación

• 1 year Call Center experience is preferred.
• 1 year Medical Office experience is preferred.

Responsabilidades

• Answer telephone promptly and professionally.
• Obtain and enter all client information into the Epic system.
• Schedule appointments for all locations and providers.
• Confirm appointments and inform patients of necessary items.
• Provide patient-focused service during interactions.
• Use de-escalation techniques when needed.

Conocimientos

Ability to handle confidential and sensitive information

Ability to communicate effectively on the telephone

Ability to exercise good judgment

Basic computer knowledge and skills

Descripción del empleo

Job Details: Location – Voorhees, NJ 08043. Salary Range – $18.00 - $18.00 hourly.

Penn Medicine - Becker ENT & Allergy is a fast‑growing, multi-specialty practice with several locations throughout Central and South Jersey. Our staff includes otolaryngologists, audiologists, facial plastic surgeons, allergists, speech‑language pathologists, and nurse practitioners, and we offer specialized care for a wide range of health problems.

We are looking for a Patient Access Specialist – Call Center Representative to join our team in Voorhees, NJ. As a Call Center Representative you will be the first point of contact for the practice and will work Monday‑Friday 8am‑5pm, in full‑time or part‑time capacity.

Responsibilities

• Answer telephone promptly and in a polite and professional manner.
• Obtain and enter all client information into the Epic system including all demographics and insurance information.
• Schedule appointments for all locations and providers throughout the practice – review appointment date, time, location, and provider name with caller.
• Confirm appointments with patients and inform them of what items to bring and to arrive early to complete any patient paperwork that is needed prior to appointment time.
• Answer questions and offer other information, as requested, to provide patient‑focused service and a positive impression of the organization.
• Maintain a pleasant and positive disposition during every telephone interaction and use de‑escalation techniques when needed.

Skills & Abilities

• Ability to handle confidential and sensitive information.
• Ability to communicate effectively on the telephone.
• Ability to exercise good judgment to handle calls appropriately.
• Basic computer knowledge and skills.

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule

• Day shift
• Monday to Friday

Qualifications

• Call Center experience: 1 year (Preferred)
• Medical Office experience: 1 year (Preferred)

Job Type: Full‑time

Work Location: In person

We are an equal opportunity employer. All qualified applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.