Bilingual Patient Access & Scheduling Specialist

Terry Reilly Health Services; Boise (ID); On-site; USD 21,000 - 30,000; Full time

Job summary

Terry Reilly Health Services in Boise, ID is seeking a Patient Access Specialist to greet and assist patients and visitors in a professional, courteous, and efficient manner. The role includes scheduling and registering patients, gathering required data, and determining eligibility for services.

With a focus on patient experience, the specialist will counsel patients on payment policies, monitor monies due, and contribute to a comfortable waiting area, ensuring timely information on wait times.

Qualifications

• Ability to provide strong customer service to a complex patient population.
• Good verbal and written communication skills.
• Ability to navigate multiple computer software programs including EHR, Microsoft Office, scanner, calculator, and multi-line telephone.
• Experience as a receptionist in a medical, dental, or social services setting.
• Working knowledge of Microsoft Word and Excel.
• Basic bookkeeping skills, including cash handling, posting charges, and deposits.
• Bilingual abilities (English/Spanish).

Responsibilities

• Greet, direct, and assist patients and visitors professionally.
• Schedule and register patients, collecting required data accurately.
• Determine eligibility for services and counsel patients on payment policies.
• Monitor and manage the waiting room atmosphere and inform patients about wait times.

Skills

Customer service

Verbal communication

Written communication

Tools

EHR software

Microsoft Office

Scanner

Calculator

Telephone system

Job description

Terry Reilly Health Services in Boise, ID is seeking a Patient Access Specialist to greet and assist patients and visitors in a professional, courteous, and efficient manner. The role includes scheduling and registering patients, gathering required data, and determining eligibility for services.

With a focus on patient experience, the specialist will counsel patients on payment policies, monitor monies due, and contribute to a comfortable waiting area, ensuring timely information on wait times.