Patient Access Specialist- Boise-Various Locations-158143

St. Luke's Health System; Boise (ID); On-site; USD 21,000 - 30,000; Full time

Job summary

St. Luke’s Health System seeks a Patient Access Specialist at the Boise Hospital to be the first point of contact for patients and caregivers. You will ensure professional, timely and accurate written and verbal communication, and support registration, scheduling, and referrals.

The role involves explanations of insurance coverage, authorizations, verifications, and estimates, and requires adapting to shifts from early morning to evening. A positive, inclusive culture is emphasized.

Qualifications

• Customer service experience is preferred.
• Strong written and verbal communication skills.

Responsibilities

• Registration, scheduling, and referral coordination for patients.
• Discussions on financial options and/or explanations of insurance coverage, including authorizations, verifications, and estimates.
• Use a variety of technologies, tools and resources to support departmental workflows.
• Other duties as assigned.

Skills

Customer service

Communication

Phone support

Education

High School Diploma or Equivalent

Job description

Description & Requirements

At St. Luke’s, our dedicated team of Patient Access Specialists strive to build a positive, supportive, and inclusive culture that delivers exceptional patient experiences. This customer service position is often the first person a patient encounters when entering the St. Luke’s Boise Hospital. This important role supports exceptional interactions to ensure professional, timely and accurate written and verbal communication with both patients and caregivers (both in person and by phone).

Shift details

Shifts range anywhere between 5am-8pm

What You Can Expect From This Role

• Registration, scheduling, and referral coordination for patients
• Discussions on financial options and/or explanations of insurance coverage, including authorizations, verifications, and estimates
• Use a variety of technologies, tools and resources to support departmental workflows
• Other duties as assigned

Minimum Qualifications For This Role

• Education: High School Diploma or Equivalent.

What's In It For You

At St. Luke’s, caring for people in the communities we serve is our mission – and this includes our own SLHS team. We offer a robust benefits package to support our teams both professionally and personally. In addition to a competitive salary and retirement plans, we ensure our team feels supported in their benefits beyond the typical medical, dental, and vision offerings. We care about you and have fantastic financial and physical wellness options, such as: on-site massages, on-site counseling via our Employee Assistance Program, access to the Personify Health Wellness tool, as well as other formal training and career development offerings to ensure you are meeting your career goals.

St. Luke’s is an equal opportunity employer and does not discriminate against any person on the basis of race, religion, color, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, or any other status or condition protected by law.

• Please note: this posting is not reflective of all job duties and responsibilities and is intended to provide an overview to job seekers.