Patient Access Specialist 2- Magic Valley Float

St. Luke's Health System; Twin Falls (ID); On-site; USD 36,000 - 48,000; Full time

Job summary

St. Luke’s Health System is seeking a Patient Access Specialist 2 to support registrations, scheduling, referrals, and benefits verification across multiple Magic Valley sites.

This float role offers exposure to diverse clinics and services with a focus on accurate data and outstanding customer service. Responsibilities include coordinating appointments, authorizations, quotes on coverage, and utilizing multiple software tools to streamline workflows.

Qualifications

• High School Diploma or equivalent required.
• Minimum 1 year relevant experience.

Responsibilities

• Handle registration, scheduling, and referral coordination for patients and families.
• Discuss financial options and insurance coverage, including authorizations, verifications, and estimates.
• Use a variety of technologies, tools and resources to support departmental workflows.
• Serve as a mentor, trainer and resource to coworkers.
• Perform other duties as assigned.

Skills

Customer service

Communication

Education

High School Diploma or equivalent

Job description

The Patient Access Specialist 2 is responsible for responding to patient, provider, and department/service area needs with a high emphasis on customer service and accuracy. This includes, but is not limited to, registration, complex scheduling, referral coordination, benefit verification, preauthorization, order transcription and general inquiries from patients, providers and the general public.

This is a float position that will rotate between various St. Luke's locations in the Magic Valley. This provides a great opportunity to learn various skills and experience in various settings!

What you can expect from this role:

• Registration, scheduling, and referral coordination for patients
• Discussions on financial options and/or explanations of insurance coverage, including authorizations, verifications, and estimates
• Use a variety of technologies, tools and resources to support departmental workflows
• Serves as a role model, mentor, trainer and/or resource to coworkers
• Other duties as assigned

Minimum qualifications for this role:

• Education: High School Diploma or equivalent.
• Experience: 1 year relevant experience.

Requirements:

The Patient Access Specialist 2 is responsible for responding to patient, provider, and department/service area needs with a high emphasis on customer service and accuracy. This includes, but is not limited to, registration, complex scheduling, referral coordination, benefit verification, preauthorization, order transcription and general inquiries from patients, providers and the general public.

This is a float position that will rotate between various St. Luke's locations in the Magic Valley. This provides a great opportunity to learn various skills and experience in various settings!

Shift Details

~Monday-Friday 5am-12am. Occasional weekends.

What you can expect from this role:

• Registration, scheduling, and referral coordination for patients
• Discussions on financial options and/or explanations of insurance coverage, including authorizations, verifications, and estimates
• Use a variety of technologies, tools and resources to support departmental workflows
• Serves as a role model, mentor, trainer and/or resource to coworkers
• Other duties as assigned

Minimum qualifications for this role:

• Education: High School Diploma or equivalent.
• Experience: 1 year relevant experience.

What's in it for you:

At St. Luke’s, caring for people in the communities we serve is our mission – and this includes our own SLHS team. We offer a robust benefits package to support our teams both professionally and personally. In addition to a competitive salary and retirement plans, we ensure our team feels supported in their benefits beyond the typical medical, dental, and vision offerings. We care about you and have fantastic financial and physical wellness options, such as: on-site massages, on-site counseling via our Employee Assistance Program, access to the Personify Health Wellness tool, as well as other formal training and career development offerings to ensure you are meeting your career goals.

St. Luke’s is an equal opportunity employer and does not discriminate against any person on the basis of race, religion, color, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, or any other status or condition protected by law.

*Please note: this posting is not reflective of all job duties and responsibilities and is intended to provide an overview to job seekers.