Patient Access Specialist

Legacy Behavioral Health Services Human Resources; Tifton (GA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive pay

Employee Assistance Program (EAP)

Paid holidays

Paid time off

Retirement plans: 401k and 457

Dental and vision insurance

Life and disability insurance

Job summary

Legacy Behavioral Health is seeking a Patient Access Specialist at the Tift Mental Health Center to manage pre-access activities, schedule according to protocols, and verify insurance for patients. The role supports referrals, prompts payment arrangements, and ensures accurate registration across Medicare, Medicaid, and self-pay cases.

The successful candidate will handle calls, manage referrals, perform eligibility checks, and complete required questionnaires, contributing to smooth patient

Qualifications

• Associate degree preferred; HS diploma with 3+ years medical office experience acceptable.
• 5 years experience in medical office environment preferred.

Responsibilities

• Schedule appointments according to protocols.
• Pre-register new and established patients.
• Verify insurance and eligibility; update patient registrations.

Skills

Customer service

Scheduling

Insurance verification

EMR proficiency

Data analysis

Verbal communication

Written communication

Education

Associate Degree in business/medical field

HS Diploma or GED with 3+ years medical office experience

Tools

EMR systems

MS Office

Job description

Job Description

Legacy Behavioral Health is hiring individuals with a passion for making a difference in their community! We are seeking a Patient Access Specialist to work in the Tift Mental Health Center. The Patient Access Specialist works with consumers throughout the pre-access process to include: scheduling according to specified appointment protocols, pre-registration of new and established consumers, insurance and eligibility verification of all consumers to include updating registration information on established patients. In addition, the Pre Service Coordinator is responsible for informing the consumer of referral authorization requirements, co-pays, and/or deductibles due, and assisting in securing payment arrangements. These tasks will be performed with accuracy and in conjunction with required procedures and work processes to expedite payment for services and avoid authorization penalties. This role will also include answering and directing calls, working through referrals, running eligibility checks/compliance, and the completion of questionnaires for Medicare, Medicaid, Insurance and Self Pay consumers.

Benefits:

• Competitive pay- We offer competitive compensation that is regularly compared to the market and factor in comparable work experience and education.
• Employee Assistance Program- We offer EAP services to all full-time and part-time employees. EAP services include legal assistance, financial consultations, access to work-life specialists, and up to 4 counseling session.

This position requires:

• Associate Degree in a business, medical or related field preferred.
• A high school diploma or GED may be accepted with a minimum of 3 years of work experience in a medical office setting.
• Prefer 5 years experience in a medical office environment.
• Requires basic computer skill. Thorough understanding and working knowledge of all aspects of EMR.
• Ability to analyze data for improvement opportunities.
• Utilizes discretion in handling the organization’s confidential information and consumer‑protected information.
• Excellent interpersonal, verbal and written communication skills, and teambuilding.
• A valid GA driver’s license is required.

Who we are:

Legacy Behavioral Health provides support within 10 counties in South GA, Ben-Hill, Berrien, Brooks, Cook, Echols, Irwin, Lanier, Lowndes, Tift and Turner County. Legacy Behavioral Health Services believes that through individualized care, quality of care and support, your life could be transformed.

Working Conditions:

Sit, walk, and stand: may spend up to twenty-five percent of working time standing/walking. Lift, carry, push, pull: generally not more than ten pounds of force is needed to lift, carry push, or pull objects. Bend, stoop, and kneel: occasional bending and kneeling may be required in troubleshooting equipment/assisting clients. Manual dexterity/wrist and hand repetitions: good manual and finger dexterity is needed; up to seventy-five percent of working time may be spent using a computer keyboard. Vision, hearing, speaking: must have good visual acuity and depth perception to operate the computer system; speaking and hearing are essential to the communication needs of the position.

Environmental Conditions:

Moving mechanical parts are found in the work environment. Work is performed in a well-lighted, temperature-controlled, And humidity-controlled environment.

May be requested on occasion to travel to another work site. Must be able to make arrangements to attend these as required.

ALL RELEVANT INFORMATION IS SUBJECT TO VERIFICATION

Position opened to:

ALL QUALIFIED APPLICANTS

Internal Applicants must be in their current position for 6 months with no disciplinary action unless the position available is within your current department and you have been employed, in your current position, for 1 month without any disciplinary action. Drug-Free and Smoke- Free Workplace/ Equal Opportunity Employer

Un sitio certificado por el National Health Service Corp para obtener más información, visite https://nhsc.hrsa.gov/loan-repaid/state-loan-repaid-program/index.html

Descripción del trabajo

¡Legacy Behavioral Health Services está contratando personas apasionadas por marcar la diferencia en su comunidad! Buscamos un coordinador previo al servicio para trabajar en el Centro de Salud Mental Tift. El Coordinador previo al servicio trabaja con los consumidores durante todo el proceso de acceso previo para incluir: programación de acuerdo con protocolos de citas específicos, registro previo de consumidores nuevos y establecidos, seguro y verificación de elegibilidad de todos los consumidores para incluir la actualización de la información de registro de los pacientes establecidos. Además, el Coordinador previo al servicio es responsable de informar al consumidor sobre los requisitos de autorización de referencia, los copagos y/o deducibles adeudados y ayudarlo a asegurar los arreglos de pago. Estas tareas se realizarán con precisión y en conjunto con los procedimientos y procesos de trabajo requeridos para acelerar el pago de los servicios y evitar sanciones por autorización. Esta función también incluirá responder y dirigir llamadas, trabajar con referencias, realizar verificaciones de elegibilidad/cumplimiento y completar cuestionarios para consumidores de Medicare, Medicaid, seguros y autopago.

Beneficios:

• Seguro médico: ofrecemos beneficios de seguro del estado de Georgia asequibles y de alta calidad a todos los empleados de tiempo completo. Tenemos varias opciones disponibles con Blue Cross Blue Shield y United Healthcare.
• Beneficios flexibles: ofrecemos seguro de vida a término grupal, vida de dependientes, muerte accidental, discapacidad a corto y largo plazo, seguro dental, de visión, legal, atención a largo plazo, cuentas de gastos de atención médica/de dependientes y seguro de enfermedades críticas específicas.
• Salario competitivo: ofrecemos una compensación competitiva que se compara periódicamente con el mercado y tiene en cuenta la experiencia laboral y la educación comparables.
• Días festivos pagados: ofrecemos 9 días festivos pagados por año.
• Tiempo libre remunerado: ofrecemos tiempo libre remunerado que se puede utilizar para licencia personal o por enfermedad.
• Jubilación: ofrecemos dos planes de jubilación, un 401k con una aportación equivalente del 3% después de un año de empleo y un 457.
• Programa de asistencia al empleado: ofrecemos servicios EAP a todos los empleados de tiempo completo y parcial. Los servicios de EAP incluyen asistencia legal, consultas financieras, acceso a especialistas en vida laboral y hasta 4 sesiones de asesoramiento.

Este puesto requiere:

• un título asociado en un campo comercial, médico o relacionado.
• Se puede aceptar un diploma de escuela secundaria o GED con un mínimo de 3 años de experiencia laboral en un consultorio médico.
• Preferible 5 años de experiencia en un entorno de consultorio médico.
• Requiere conocimientos básicos de informática . Comprensión profunda y conocimiento práctico de todos los aspectos de EMR.
• Capacidad para analizar datos en busca de oportunidades de mejora.
• Utiliza discreción en el manejo de la información confidencial de la organización y la información protegida del consumidor.
• Excelentes habilidades de comunicación interpersonal, verbal y escrita, y trabajo en equipo.
• Se requiere una licencia de conducir válida de GA.

Quienes somos:

Legacy Behavioral Health brinda apoyo en 10 condados del sur de GA, Ben-Hill, Berrien, Brooks, Cook, Echols, Irwin, Lanier, Lowndes, Tift y Turner. Legacy Behavioral Health cree que a través de atención individualizada, calidad de atención y apoyo, su vida podría transformarse.