Patient Access Specialist

spectrumhealth; Taylor (MI); On-site; USD 19,000 - 25,000; Part time

Job summary

Corewell Health’s Taylor hospital seeks a part-time Patient Registration Clerk to register patients, schedule and pre-register, and collect insurance/Demographics. The role rotates departments including emergency, outpatient, labs, with an 8:00 am to 4:30 pm orientation in the first week.

Responsibilities include handling calls, HIPAA-compliant communication, and preparing liability estimates. Requires MS Office skills and ICD coding knowledge; includes weekend rotation and 20 hours weekly.

Qualifications

• High School Diploma is required.
• Knowledge of ICD-9 and ICD-10 CPT coding, medical terminology, and/or revenue cycle knowledge.
• Ability to manage multiple tasks and use information systems.
• Experience with spreadsheets and word processing software; keyboard proficiency.

Responsibilities

• Register patients accurately and timely, collecting biographical data.
• Schedule appointments and pre-register, collecting insurance and demographics.
• Answer phones and route calls courteously.
• Explain information to patients per HIPAA regulations.
• Prepare patient liability estimates for services.
• Assist with authorizations for imaging protocols or scripts.
• Transport and escort patients as needed.
• Maintain safety and perform related duties as assigned.

Skills

Multitasking

Information systems

Spreadsheet and word processing

Keyboard proficiency

Education

High School Diploma

Tools

Microsoft Office

Job description

Part‑time 2‑3 days per week, rotating shift, will rotate working every other weekend. Must be willing to rotate all shifts throughout the week – days, afternoons and midnights. Position supports the Taylor hospital. Mandatory orientation the first week 8a.m. to 4:30p.m.

Job Summary

Under the direction of the Manager of Patient Access, this position is accountable for registering patients in an accurate and timely manner by obtaining individual identifying and biographical data following appropriate check in processes. This position rotates departments (including but not limited to emergency, outpatient, labs).

Essential Functions

• Schedules appointments as deemed appropriate by the department and performs patient registration activities including pre-registration: obtaining insurance information, medical and demographic data, entry of appropriate diagnostic ICD-9 and/or ICD-10 CPT coding, and other information related to diagnostic procedures in order to ensure billing accuracy.
• Answers the phones and directs calls in a courteous and efficient manner.
• Relays information to patients and family members according to and following HIPAA Regulations.
• Prepares patient liability estimations for both pre‑service/scheduled services and walk ins.
• The ability to prioritize work.
• Utilize effective communication skills to incorporate Corewell Health standards while providing service to patients, colleagues, other departments, and physician offices.
• Operates standard office equipment such as Microsoft systems, calculators, photocopiers, fax machine.
• Works with the Pre‑service Center and/or physician's office to obtain or change authorizations required per Imaging protocols or script compliance.
• Transport and escort patients via wheelchair as needed.
• Informs patients of delays in appointment times when requested.
• Calls the physician/physician's office/Quest labs when patients arrive without a script or required labs.
• Actively participates in safety initiatives and risk mitigating measures where appropriate and completes all position and unit safety related competencies and requirements on a timely basis.
• Performs other duties as assigned.

Qualifications

Required

• High School Diploma
• Knowledge of ICD-9 and ICD-10 CPT coding, medical terminology, and/or revenue cycle knowledge.
• Ability to effectively manage multiple tasks.
• Knowledge and experience with a variety of information systems, experience with spreadsheet and word processing software, and keyboard proficiency.

Preferred

• 1 year of relevant experience in a customer service role or healthcare industry.

About Corewell Health

As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members and our communities. We are committed to cultivating and investing in YOU. Our top‑notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement – to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.

How Corewell Health cares for you

• Comprehensive benefits package to meet your financial, health, and work/life balance goals.
• On‑demand pay program powered by Payactiv.
• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more.
• Optional identity theft protection, home and auto insurance.
• Traditional and Roth retirement options with service contribution and match savings.
• Eligibility for benefits is determined by employment type and status.

Primary Location

SITE – Taylor Hospital – 10000 Telegraph Rd – Taylor

Department Name

Patient Registration Taylor – Corporate

Employment Type

Part time

Shift

Rotating (United States of America)

Weekly Scheduled Hours

20

Hours of Work

Rotating

Days Worked

Variable

Weekend Frequency

Every other weekend

Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug‑free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on‑site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.

Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran s