Patient Services Representative Associate

spectrumhealth; Big Rapids (MI); On-site; USD 22,000 - 30,000; Part time

Benefits offered by this job

On-demand pay

Discounts directory

Identity theft protection (optional)

Retirement plan

Job summary

Corewell Health’s Big Rapids location seeks a part-time Patient Registration associate to greet patients, manage check-in/out, verify insurance, and schedule follow-up appointments. This role supports navigation and ensures accurate data entry into the EMR system.

The position emphasizes patient-centered service and adherence to safety standards. The successful candidate will have a High School Diploma or equivalent and ideally one year of related experience in patient access, billing, or EHR

Qualifications

• High School Diploma or equivalent is required.
• Experience in insurance billing, access management, patient financial services, EHR, or related areas is preferred.

Responsibilities

• Greets and communicates with patients or visitors as a concierge.
• Answers practice phone calls and schedules patient appointments using a decision tree where applicable.
• Registers and checks in patients, verifies demographics and insurance information; assists self-registration.
• Maintains patient medical records and uploads documents into EPIC; basic EMR/EHR scanning tasks.
• Performs other duties as assigned and participates in safety initiatives.

Skills

Customer service

Communication

EMR proficiency

Scheduling

Education

High School Diploma or equivalent

Tools

EPIC

Right Fax

Job description

Shift and status

Part time, 7:00 a.m. to 7:30 p.m., and every other weekend

This position works the following 3-week rotation with one weekend off

• Week 1: Monday & Saturday
• Week 2: Sunday & Saturday
• Week 3: Sunday & Monday

Job Summary

Assist and educate patients, providers, medical office staff, and/or Health system staff with accessing services, facilitating and resolving problems, understanding navigation questions. Consistently create an exceptional experience with each contact, via inbound and outbound calls, online chat, email, etc. Adheres to established procedure and quality guidelines in support of Patient Access Services Center performance indicators, as well as Corporate values and codes of excellence.

Essential Functions

• Serves as a concierge - greets and communicates with patients or visitors.
• Performs clerical functions, including, but not limited to: answers practice phone calls; schedules patient appointments using a decision tree where applicable; orders supplies; generates patient letters; processes/sorts mail and supply deliveries, and processes registration reports. Responsible for identifying and reminding patients of health maintenance gaps. Documents patient phone calls in EHR for call routing / resolution.
• Performs patient registration and check-in, confirms patient demographic and insurance information; assists patients with self-registration and arrival. Performs patient check-out: schedules follow-up appointments or confirms future appointments.
• Maintains patient medical records according to standards; uploads Right Fax documents into EPIC. Responsible for basic EMR/EHR scanning.
• Actively participates in safety initiatives and risk mitigating measures where appropriate and completes all position and unit safety related competencies and requirements on a timely basis.
• Performs other duties as assigned.

Qualifications

Required

• High School Diploma or equivalent

Preferred

• 1 year of relevant experience In insurance billing, access management, patient financial services, electronic health records, lab service support or other related fields.

About Corewell Health

As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members, and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.

How Corewell Health cares for you

Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here .

• On-demand pay program powered by Payactiv
• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
• Optional identity theft protection, home and auto insurance
• Traditional and Roth retirement options with service contribution and match savings
• Eligibility for benefits is determined by employment type and status

Primary Location

SITE - Big Rapids Hospital - 605 Oak St - Big Rapids - CH West

Department Name

Patient Registration Big Rapids - Corporate

Employment Type

Part time

Shift

Day (United States of America)

Weekly Scheduled Hours

24

Hours of Work

7:00 a.m. to 7:30 p.m.

Days Worked

Monday to Friday

Weekend Frequency

Every other weekend

Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.

Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.