Patient Access Specialist

Novant Health Careers; Salisbury (NC); On-site; USD 50,000 - 70,000; Full time

Job summary

An established industry player is looking for a Patient Access Specialist to join their dynamic team. This role involves pre-registration, registration, and verification of patient information, ensuring compliance with federal and state regulations. The ideal candidate will have strong customer service skills, a commitment to teamwork, and the ability to thrive in a fast-paced environment. Join a remarkable organization that values diversity and promotes quality care in every interaction. If you are passionate about making a difference in healthcare, this opportunity is perfect for you.

Qualifications

• Minimum one year experience in patient access or registration preferred.
• Excellent interpersonal and communication skills required.
• Ability to work effectively as a team member and individually.

Responsibilities

• Responsible for pre-registration, registration, and verification activities.
• Collect payment and interface with insurers and medical staff.
• Maintain knowledge of regulatory compliance guidelines.

Skills

Patient Access

Customer Service

Insurance Knowledge

Communication Skills

Problem Solving

Education

High School or GED

Tools

Patient Registration Systems

Basic Computer Skills

Job description

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PRN - HOURS AS NEEDED

Novant Health is seeking a Patient Access Specialist to be responsible for pre-registration, registration, verification activities and gathering and processing of patient demographic and financial information. Responsible for identifying source of payment and collecting payment and interfacing with insurers, members of the hospital and medical staff. Maintains current knowledge of Federal and State regulatory compliance guidelines and joint commission requirements. Promotes departmental objectives through cooperation and quality performance. Cross training required in multiple administrative support functions and registration points. Come join a remarkable team where quality care meets quality service, in every dimension, every time.

Job Summary

PRN - HOURS AS NEEDED

Novant Health is seeking a Patient Access Specialist to be responsible for pre-registration, registration, verification activities and gathering and processing of patient demographic and financial information. Responsible for identifying source of payment and collecting payment and interfacing with insurers, members of the hospital and medical staff. Maintains current knowledge of Federal and State regulatory compliance guidelines and joint commission requirements. Promotes departmental objectives through cooperation and quality performance. Cross training required in multiple administrative support functions and registration points. Come join a remarkable team where quality care meets quality service, in every dimension, every time.

Let Novant Health be the destination for your professional growth.

At Novant Health, one of our core values is diversity and inclusion. By engaging the strengths and talents of each team member, we ensure a strong organization capable of providing remarkable healthcare to our patients, families and communities. Therefore, we invite applicants from all group dynamics to apply to our exciting career opportunities.

Responsibilities

It is the responsibility of every Novant Health team member to deliver the most remarkable patient experience in every dimension, every time.

• Our team members are part of an environment that fosters team work, team member engagement and community involvement.
• The successful team member has a commitment to leveraging diversity and inclusion in support of quality care.
• All Novant Health team members are responsible for fostering a safe patient environment driven by the principles of "First Do No Harm".
  
  

Qualifications

• Education: High School or GED, required.
• Experience: Minimum one year experience in patient access, registration, billing, cash collection, insurance and/or pre-certification in a medical environment, preferred. One year Customer Service experience in any field, preferred. One year of clerical experience in medical office setting. Other related experience may be considered in lieu of medical office experience, preferred.
• Additional skills required: Demonstrated knowledge of insurance plans and coordination of benefits, registration processes, collection and cash receipting in compliance with regulatory standards, emergency codes and appropriate responses, and applicable federal and state healthcare regulations. Excellent interpersonal and communication skills, possesses experience and competency in customer relation skills. Ability to organize and prioritize work in a stressful environment with changing priorities. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Ability to work effectively as a member of a team and individually. Good oral and written communication skills. Good problem solving skills. Basic medical terminology, knowledge can be obtained through formal classes or work experience. Basic computer skills and experience in patient registration systems. Maintains current knowledge of Federal and State regulatory compliance guidelines and JCAHO requirements. Participates in and facilitates communication between their supervisors other Revenue Cycle Departmental staff and management in order to strengthen and improve processes within the revenue cycle. Adheres to departmental objectives through cooperation and quality performance. Detailed knowledge of government payors. Ability to drive/travel to multiple facilities/locations as needed. Cross trained in multiple areas including ability to work in all registration points.
• Additional skills required: Reading procedural orders, basic scheduling functions, understanding of insurance benefits, insurance plans and coordination of benefits.
  
  

Job Opening ID

5390

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Hospitals and Health Care

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