Patient Access Specialist

Planned Parenthood of Illinois; Peoria (IL); Remote; Full time

Job summary

A leading organization is seeking a Patient Access Specialist to assist patients with access to services and provide excellent customer service. The role requires experience with medical applications and a commitment to diversity and inclusion. The position offers a competitive salary and benefits package.

Benefits

Medical

Dental

Vision

401K

Paid Time Off

Paid Parental Leave

Qualifications

• Experience with medical program applications.
• Ability to work with diverse populations.

Responsibilities

• Assist patients with access to services.
• Provide client-centered customer service.

Skills

Client-Centered Customer Service

Fluency in Other Languages

Job description

What are your pronouns? (i.e. she/her; he/him; they/them; she/they; ze/zir; etc.) ✱

Patient Access Specialist Questions

Why are you interested in working for Planned Parenthood? ✱

Planned Parenthood provides in-clinic and medication abortion services. Would you be comfortable working for an organization that provides abortion services? ✱

Planned Parenthood provides gender-affirming hormone therapy to patients. Are you comfortable working for an organization that provides services to people who identify as transgender or non-binary? ✱

Please explain the qualifications and experience you have that make you a good fit for the Patient Access Specialist job position. ✱

How do you define client-centered customer service? ✱

Do you have any experience with medical program applications? If so, please explain the types or programs you are familiar with and the length of time of your experience with each application. ✱

Do you speak any other languages? Are you fluent? ✱

The position starts at $20.15 and offers incremental raises as people learn new skills and build their expertise. We also offer an excellent benefits package (Medical, Dental, Vision, 401K, Flexible spending account, short-term/long-term disability, Paid time off, and paid parental leave for eligible employees). Are these terms acceptable? ✱

Patient Access Specialist Schedule

The schedule for this position is: Monday 8 am - 6 pm, Tuesday 8 am - 6 pm, Wednesday 9 am - 5 pm, Friday 8 am - 4 pm, and Saturday 7:30 am - 3 pm. The days off for this position are Thursday and Sunday. Can you work this schedule? ✱

Diversity, Equity, and Inclusion

PPIL has an evolving diverse workforce (in terms of ethnicity, class, culture, language, sex, gender identity, sexual orientation, disabilities, and neurodiversity). Can you share a recent workplace experience in which you were partnering, collaborating, or providing services to a diverse population such as BIPOC, QTPOC, LGBTQIA, Neurodiversity, etc. in a culture of inclusivity? ✱

Source

Where did you find this job? (Planned Parenthood website, Indeed, LinkedIn, PinkJobs, ZipRecruiter, Betterteam, ENP, AANP, Handshake, Glassdoor, personal recommendation, etc.) ✱

If hired, can you provide verification of US citizenship or your legal right to work in the US? ✱

Remote - Reliable Transportation

This position is remote/work from home, with the opportunity for occasional in-person requirements. Do you have a reliable means of transportation to and from the Aurora, IL Contact Center? ✱

Current Manager Notification (Current PPIL Employees Only): If you are an internal employee, please read the transfer eligibility criteria statements below and select the applicable drop-down answer.

I have been in my current position for six months. ✱

I have informed my supervisor that I am applying for this position. ✱

According to my supervisor, I am performance-eligible and am not on a corrective action plan. (Note: if you are not performance-eligible, the Human Resources Department must review any exceptions requested to the above criteria.) ✱

Covid-19

All Planned Parenthood of Illinois staff are required to be fully vaccinated against COVID-19. Planned Parenthood of Illinois is an equal opportunity employer and reasonable accommodations will be provided based on religious beliefs and to those with disabilities. Please indicate your willingness to comply with this mandate including any reasonable accommodation if applicable. ✱

• Yes
• No

References

If selected to interview for this role, will you be able to provide professional references and their contact information? ✱

Text Message Alerts

Can the PPIL Recruitment Team contact you via text to communicate information about career opportunities that you have applied to and to discuss steps in the recruitment process? Please indicate if you grant your permission by selecting yes or no below (You can OPT out of receiving text messages from PPIL Recruitment team by responding STOP at any time.): ✱

• Yes
• No

Electronic Signature

By submitting this electronic application, I hereby authorize and consent to the release of my personal information as described in our Privacy statement. I further understand and agree to the use of an electronic method of signature to demonstrate my acceptance of the terms and conditions of this EMPLOYMENT application. ✱

Additional information

U.S. Equal Employment Opportunity information (Completion is voluntary and will not subject you to adverse treatment)

Our company values diversity. To ensure that we comply with reporting requirements and to learn more about how we can increase diversity in our candidate pool, we invite you to voluntarily provide demographic information in a confidential survey at the end of this application. Providing this information is optional. It will not be accessible or used in the hiring process, and has no effect on your opportunity for employment.