Patient Access Specialist

conehealth.com; North Carolina; On-site; USD 30,000 - 45,000; Full time

Job summary

A leading healthcare provider in North Carolina seeks a Patient Access Specialist. This role involves guiding patients through the admissions process, ensuring their needs are met, and maintaining accurate documentation. The organization offers a supportive culture with various benefits including wellness initiatives, tuition reimbursement, and flexible scheduling.

Benefits

Wellness initiatives like massage therapy

On-site fitness facilities and free classes

Tuition reimbursement

Engagement programs like book clubs

Qualifications

• High School Diploma or equivalent required.
• 1 year of experience in a relevant role required.
• Strong customer service skills and the ability to collaborate effectively.

Responsibilities

• Guide patients through the admissions process and screen for eligibility.
• Collect patient demographic data and verify benefits.
• Assist patients with intake, admission, and discharge processes.

Skills

Customer Service

Data Collection

Communication

Education

High School Diploma or equivalent

Job description

Cone Health's Patient Access Team is seeking compassionate and knowledgeable individuals who are passionate about making a difference in the lives of our patients, communities, and teams. As a Great Place to Work-Certified organization, we empower you to create a meaningful career within a supportive culture of care, inclusion, growth, and compassion. This isn’t just a job—it’s a calling. Our brand promise is: We’re right here with you! If that resonates with you, you’re the perfect fit for our team! We have various positions available at our five acute care hospitals and behavioral health facilities across the Triad (Guilford, Alamance, and Rockingham counties). Both full-time and part-time options are offered, with flexible schedules across our campuses. Enjoy work-life balance with primarily Monday-Friday, first-shift hours, varying by location. We also offer wellness initiatives like massage therapy, on-site fitness facilities with free classes, and rewards for physical activity. Plus, take advantage of tuition reimbursement and engagement programs like book clubs, diversity councils, and shared governance opportunities.

The Patient Access Specialist is responsible for guiding patients through the admissions process by screening patients for eligibility, preparing patient information for clinical staff, and answering patient questions. Working under direct supervision, this position also gets patients ready for intake, processes them during admission, and guides them through discharge.

Utilizes tools and resources to perform responsibilities accurately and efficiently, including documentation of requests and responses to ensure accuracy in the clinical, employee, regulatory and/or financial record, as defined by job scope. Collects patient demographic data, obtain insurance information, and verify eligibility and benefits. Collect patient financial liability at time of service. Meets productivity requirements to ensure excellent service is provided to customers. Identifies patient needs by asking questions to interpret, analyze and anticipate the patient situation in order to resolve problems, route requests or initiate emergency dispatch, utilizing effective customer service skills. Demonstrates a willingness and ability to work collaboratively with others for concise and timely flow of information. Communicates issues or potential issues involving customer service and process improvement opportunities to management. Performs other duties as assigned.

EDUCATION:

Required: High School Diploma or equivalent

EXPERIENCE:

Required: 1 year of experience.

LICENSURE/CERTIFICATION/REGISTRY/LISTING:

Equal Opportunity Employer At Cone Health, we strive to create a welcoming atmosphere that celebrates a diverse and unique workforce. We believe in offering equal opportunities for employment to all applicants and employees, regardless of their race, religion, age, sex, sexual orientation, gender identity, veteran's status, ethnicity, national origin, disability, color, or any other characteristic protected by law. Our hiring and employment choices are based on each individual's qualifications, skills and performance. We believe that by embracing the diversity of our team, we can better serve our patients, communities and each other.