Patient Access Specialist

Jobtailor; Minnetonka (MN); On-site; USD 23,000 - 33,000; Full time

Job summary

Children’s Minnesota in Minnetonka, MN is seeking a Patient Access Specialist to perform admitting duties, assign MRNs, verify medical necessity, and collect insurance information. You will handle physician orders, operate the switchboard, and provide compassionate service to patients and families.

The role requires on-site work at the Minnetonka campus, with a focus on ensuring accurate registrations, adherence to compliance checks, and meeting service goals.

Qualifications

• 1+ years of customer service experience.
• Willingness to adopt AI and innovative solutions.
• High School Diploma/GED required.
• CRCR certification required within 9 months of hire.
• Authorized to work in the United States and reside in the U.S.
• On-site employment at Children’s Minnesota - Minnetonka, MN.

Responsibilities

• Perform admitting duties for all patients admitted for hospital services.
• Assign accurate MRNs.
• Complete medical necessity and compliance checks.
• Provide patient instructions and collect insurance information.
• Receive and process physician orders.
• Operate the telephone switchboard.
• Provide compassionate customer service.
• Meet assigned point-of-service goals.
• Conduct account audits and provide data to Patient Access leadership.
• Pre-register patient accounts before visits.
• Make inbound and outbound calls to obtain demographic, insurance, and financial information.
• Collect point-of-service collections and past-due balances, including payment plan options.
• Explain consent and patient education forms and obtain signatures.
• Review insurance eligibility and enter benefit data to support billing.
• Screen medical necessity using ABN software and distribute required forms.

Skills

Customer Service

Openness to Innovation

Customer Service Experience

Education

High School Diploma/GED

CRCR Certification

Tools

ABN Software

Telephone Switchboard

Job description

• Perform admitting duties for all patients admitted for hospital services
• Assign accurate MRNs
• Complete medical necessity and compliance checks
• Provide patient instructions and collect insurance information
• Receive and process physician orders
• Operate the telephone switchboard
• Provide compassionate customer service
• Meet assigned point-of-service goals
• Conduct account audits and provide statistical data to Patient Access leadership
• Pre-register patient accounts before visits
• Make inbound and outbound calls to obtain demographic, insurance, and financial information
• Collect point-of-service collections and past-due balances, including payment plan options
• Explain consent and patient education forms and obtain signatures
• Review insurance eligibility and enter benefit data to support collections and billing
• Screen medical necessity using ABN software and distribute required forms

Requirements

• 1+ years of customer service experience
• Openness to innovation, including AI
• High School Diploma/GED required
• CRCR required within 9 months of hire (company paid)
• Must reside and be authorized to work within the United States
• Must be able to work on-site at Children's Minnesota - Minnetonka in Minnetonka, MN

Core Competencies

Demonstrates expertise in patient admission processes, including medical necessity checks, insurance verification, and point-of-service collections. Proficient in providing compassionate customer service and conducting account audits to support patient access operations.

Highest-signal resume keywords

• Patient Admission Duties
• Medical Necessity Checks
• Insurance Verification
• Customer Service Experience
• CRCR Certification

Hard Skills

• Medical Record Number Assignment
• Patient Pre-Registration
• Account Audits
• Point-of-Service Collections
• Demographic Information Collection

Soft Skills

• Compassionate Customer Service
• Openness to Innovation

Certifications & Qualifications

• CRCR

Industry Keywords

• Patient Access
• Compliance Checks
• Insurance Eligibility
• Consent Forms
• Payment Plan Options

Tools & Technologies

• ABN Software
• Telephone Switchboard