Patient Access Associate Specialist

Jobtailor; Fairborn (OH); On-site; USD 35,000 - 45,000; Full time

Job summary

Jobtailor in Ohio seeks an admissions clerk to perform admitting duties for patients admitted for hospital services. You will assign MRNs, verify medical necessity and compliance, collect insurance information, pre-register accounts, and explain forms.

The role requires 1+ year of customer service, HS diploma, CRCR within 6 months, and on-site work at Mercy - Dayton Springfield Emergency Center in Fairborn, OH. Reside in the United States.

Qualifications

• 1+ years of customer service experience.
• Must be inquisitive and open to innovation, including AI
• High School Diploma/GED required
• CRCR required within 6 months of hire
• Must be able to work on-site at Mercy - Dayton Springfield Emergency Center in Fairborn, OH
• Must reside and be authorized to work within the United States

Responsibilities

• Admitting duties for patients admitted for hospital services.
• Assign accurate MRNs and complete medical necessity and compliance checks.
• Provide patient instructions and collect insurance information.
• Receive and process physician orders and utilize an overlay tool.
• Operate the telephone switchboard and relay calls.
• Meet point-of-service collection goals.
• Conduct account audits and use quality auditing and reporting systems.
• Pre-register patient accounts and obtain demographic, insurance, and financial information.
• Collect point-of-service collections and past-due balances, including payment plan options.
• Explain consent and patient education forms and obtain required signatures.
• Review insurance eligibility and select applicable plan codes.
• Screen medical necessity using ABN software and distribute required forms

Skills

Customer service

Inquisitive mindset

Open to innovation

Education

High School Diploma/GED

CRCR Certification

Tools

ABN Software Screening

Quality auditing systems

Overlay tool

Job description

Perform admitting duties for patients admitted for hospital services
Assign accurate MRNs and complete medical necessity and compliance checks
Provide patient instructions and collect insurance information
Receive and process physician orders and utilize an overlay tool
Operate the telephone switchboard and relay calls
Meet point-of-service collection goals
Conduct account audits and use quality auditing and reporting systems
Pre-register patient accounts and obtain demographic, insurance, and financial information
Collect point-of-service collections and past-due balances, including payment plan options
Explain consent and patient education forms and obtain required signatures
Review insurance eligibility and select applicable plan codes
Screen medical necessity using ABN software and distribute required forms

Requirements

• 1+ years of customer service experience
• Must be inquisitive and open to innovation, including AI
• High School Diploma/GED required
• CRCR required within 6 months of hire
• Must be able to work on-site at Mercy - Dayton Springfield Emergency Center in Fairborn, OH
• Must reside and be authorized to work within the United States

Core Competencies

Demonstrates expertise in patient admission processes, insurance verification, and compliance checks while effectively managing point-of-service collections and utilizing quality auditing systems. Strong ability to communicate patient instructions and handle sensitive information with accuracy and professionalism.

Highest-signal resume keywords

• Patient Admission Duties
• Insurance Verification
• Point-Of-Service Collections
• CRCR Certification
• Customer Service Experience

Hard Skills

• Medical Necessity Checks
• Account Audits
• Overlay Tool Utilization
• ABN Software Screening
• Demographic Information Collection

Soft Skills

• Inquisitive Mindset
• Open To Innovation

Certifications & Qualifications

• CRCR

Industry Keywords

• Patient Instructions
• Insurance Information
• Consent Forms
• Payment Plan Options
• Compliance Checks

Tools & Technologies

• Quality Auditing Systems
• Telephone Switchboard