Patient Access Specialist

Uasys; Little Rock (AR); On-site; USD 36,000 - 43,000; Full time

Job summary

The University of Arkansas for Medical Sciences (UAMS) is seeking a Patient Access Specialist to support patient experience and revenue cycle performance. This role focuses on high-volume, detail-oriented pre-service activities and desk coverage to ensure accurate appointments in the EHR and compliance with payer requirements.

Minimum qualifications include a high school diploma or GED with 4 years in customer service or related fields; a Bachelor’s degree is preferred.

Qualifications

• High school graduate or GED or equivalent.
• 4 years of experience in customer service, call center, billing or scheduling with a High School/GED.
• Associate degree plus 2 years of similar experience as alternative.

Responsibilities

• Analyze and reconcile the Daily Appointment Report to ensure accurate EHR entry.
• Verify pre-visit activities including insurance verification and referrals.
• Validate government payors and reduce claim denials to support revenue cycle integrity.
• Resolve billing-related items in work queues and provide desk coverage as needed.
• Other duties as assigned.

Skills

Customer service

Call center

Billing

Scheduling

Education

Bachelor’s degree

Job description

Current University of Arkansas System employees, including student employees and graduate assistants, need to log in to Workday via MyApps.Microsoft.com, then access Find Jobs from the Workday search bar to view and apply for open positions. Students at University of Arkansas System will also view open positions and apply within Workday by searching for “Find Jobs for Students”. All Job Postings will close at 12:01 a.m. CT on the specified Closing Date (if designated).

If you close the browser or exit your application prior to submitting, the application process will be saved as a draft. You will be able to access and complete the application through “My Draft Applications” located on your Candidate Home page.

Closing Date: 10/15/2026

Job Type: Regular

Work Shift: Day Shift (United States of America)

Sponsorship Available: No

Institution Name: University of Arkansas for Medical Sciences

The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.

UAMS offers amazing benefits and perks (available for benefits eligible positions only):

• Health: Medical, Dental and Vision plans available for qualifying staff and family
• Holiday, Vacation and Sick Leave
• Education discount for staff and dependents (undergraduate only)
• Retirement: Up to 10% matched contribution from UAMS
• Basic Life Insurance up to $50,000
• Career Training and Educational Opportunities
• Merchant Discounts
• Concierge prescription delivery on the main campus when using UAMS pharmacy

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening.

The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual preference, or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University’s Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.

Department: ICE | CORE PA Float

Summary of Job Duties:

The Patient Access Specialist plays a critical frontline role in supporting organizational excellence in patient experience, operational efficiency, and revenue cycle performance. This position is primarily responsible for executing high-volume, detail-oriented pre-service activities to ensure all scheduled appointments are accurately prepared within the electronic health record (EHR) and aligned with payer and provider requirements. In addition to pre-service verification, this role supports business continuity by providing desk coverage. The role also includes resolving access-related billing work queue items and validating government payor requirements, directly contributing to clean claim submission and reduced denial rates. By ensuring a seamless and

Minimum Qualifications:

• High school graduate, GED, or formal education equivalent.
• High School/GED plus 4 years of experience in customer service, call center, business office administration, registration, billing, insurance, or scheduling. Associate degree plus 2 years of experience in customer service, call center, business office administration, registration, billing, or scheduling.

Preferred Qualifications:

• Bachelor’s degree.
• Three (3) years of experience in patient registration, scheduling, or billing in a healthcare environment.
• CHAA certification

Additional Information:

Job Requirements:

• Analyze and reconcile the Daily Appointment Report (DAR) on a daily basis to ensure all scheduled appointments are accurately reflected in the electronic health record (EHR). This includes verifying appointment types, provider assignments, time slots, and location details, as well as confirming that all necessary pre-visit activities are completed.
• Pre-service activities include but are not limited to insurance verification, referral authorization, documentation upload, and preregistration are completed in advance.
• Serve as the subject‑matter‑expert on Government Payors. Provides validation of pre‑appointment requirements for government payors, to ensure seamless patient access, reduce claim denials, and support revenue cycle integrity. These duties include but are not limited to accurate referrals, primary care provider (PCP) assignments, and established care.
• Resolve patient access‑related items within billing work queues, including registration inaccuracies, insurance verification issues, and demographic corrections, to facilitate clean claim submission and support efficient revenue cycle operations.
• Provide operational support by ensuring desk coverage as needed. Serves as a subject‑matter‑expert.
• Other duties as assigned.

Salary Information: $18.99/hr.

Required Documents to Apply: Resume

Please contact [e-mail] for any recruiting relatedquestions.

Pre-employment Screening Requirements:

This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law.

Benefits Eligible: Yes