Patient Access Specialist

Bryan Health; Lincoln (NE); Vor Ort; USD 21.000 - 30.000; Vollzeit

Zusammenfassung

Bryan Health in Lincoln, NE is seeking a Patient Access Representative responsible for registering and admitting patients, collecting demographic and insurance information, and explaining payment expectations to support accurate billing and a positive patient experience.

The role emphasizes compliance with privacy and organizational standards, serves as the first contact for patients, families, and visitors, and requires professional communication.

Qualifikationen

• High school diploma or equivalent required.
• Previous clerical, customer service, or healthcare-related experience preferred.
• Meets legal age requirement (19 years of age) to witness patient consents.

Aufgaben

• Registers and admits patients in person, by phone, or at the bedside by collecting and entering complete demographic and insurance information.
• Verifies insurance coverage, identifies payer requirements, and escalates authorization or coverage issues as appropriate.
• Explains payment policies, financial responsibility, and available payment options; collects copays, deductibles, and other required payments.
• Obtains, reviews, and witnesses required registration and financial consent forms.
• Prepares and provides patient cost estimates when applicable.
• Identifies uninsured, underinsured, or self-pay patients and refers them to financial counseling resources.
• Maintains accurate patient records, updates account information, and documents relevant notes in the electronic medical record.
• Supports departmental operations by answering phones, managing work queues, assembling patient documents, and following downtime procedures.
• Assists patients, families, and visitors in a professional and courteous manner while maintaining confidentiality and service excellence standards.
• Maintains professional growth and development through seminars, workshops, and professional affiliations to keep abreast of latest trends in field of expertise.
• Participates in meetings, committees and department projects as assigned.
• Performs other related projects and duties as assigned.

Kenntnisse

Customer service

Communication

Ausbildung

High school diploma or equivalent

Jobbeschreibung

Bryan Health in Lincoln, NE is seeking a Patient Access Representative responsible for registering and admitting patients, collecting demographic and insurance information, and explaining payment expectations to support accurate billing and a positive patient experience.

The role emphasizes compliance with privacy and organizational standards, serves as the first contact for patients, families, and visitors, and requires professional communication.