Clinical Scheduler, Dr. Gayle Foster, Green Hills

Heritage Medical Associates; Green Hills (TN); On-site; USD 36,000 - 48,000; Full time

Job summary

Heritage Medical Associates is seeking a Clinical Scheduler to manage patient flow from arrival to departure in a busy medical office. You will handle calls, schedule appointments, review tests, and document in the EMR system.

The role requires strong phone skills, accurate data entry, and the ability to coordinate referrals and insurance eligibility. A high school diploma and 3–5 years in a physician's office are preferred.

Qualifications

• High school diploma required; 3–5 years in medical office recommended.
• Strong phone skills and professional communication.
• Experience with scheduling, referrals, and insurance eligibility.
• Ability to type 25+ wpm and operate EMR/PM systems.

Responsibilities

• Answer incoming calls and schedule appointments.
• Review lab results and patient records in EMR.
• Handle prescriptions and phone messages with patient details.
• Verify insurance status and referrals.

Skills

Phone skills

Typing 25 wpm

Communication

EMR experience

Scheduling systems

Education

High school diploma

Tools

EMR software

Microsoft Office

Job description

SUMMARY: The Clinical Scheduler is responsible for effectively and professionally managing patient flow from arrival to departure; performing various clerical duties; deals with other clinic personnel, patients and visitors, and fellow employees to ensure good internal and public relations. Handles incoming calls, schedules appointments, returns calls from patients, calls in prescriptions/changes as well as other phone responsibilities. Other duties may be assigned.ESSENTIAL DUTIES AND RESPONSIBLITIES include the following. Other duties may be assigned.Answer incoming telephone calls; handle patient concerns as appropriate or route to appropriate personnel.Schedule appointments according to doctor’s instructions and/or template in the Patient/Practice Management (Scheduling) system.Review and scan all lab results, correspondence and necessary documents in patient record.Handle incoming calls—take complete and accurate phone messages including caller’s name, telephone number. For sick calls include signs and symptoms, drug allergies, present medications, and pharmacy phone number. Prescription refills need to include name of drug, dosage, frequency and pharmacy phone number. Document appropriately in EMR system.Return patient calls in a timely mannerCall in prescriptions/changes according to doctor’s instruction (doctor’s order). Document appropriately in EMR system.Check for accuracy of insurance status, eligibility, account information, and all vital statistics.Complete referrals and pre-certifications in a timely manner—should have a good understanding of all insurance companies and referral/ pre-certifications requirements.Must have predictable and consistent attendanceSECONDARY DUTIESOpen mail daily.Maintain a clean and orderly work area.Check for accuracy of insurance status, eligibility, account information, and all vital statistics.SUPERVISORY RESPONSIBILITESThis job has no supervisory responsibilities.QUALIFICATIONSAbility to cope with busy, challenging office environment.Strong phone skillsPleasant, courteous personalityBasic typing and computer skills, (Patient/Practice Management (Scheduling) & Electronic Med. Records experience helpful) minimum 25 wpm typingAbility to communicate effectively both written and verbally.Minimum of two years’ experience in a physician’s office.EDUCATION and/or EXPERIENCEHigh school education or equivalent.3-5 years’ experience office environment in the medical field.KNOWLEDGE, SKILLS AND ABILITIESSkill in establishing and maintaining effective working relationships with patients, medical staff, and the public. Ability to maintain quality control standards. Ability to recognize problems and recommend solutions. Ability to interpret, adapt and apply guidelines and procedures. Finally, articulate speech and pleasant, professional manner are necessary.CERTIFICATES, LICENSES, REGISTRATIONSHealthcare Provider BLS CertificationPHYSICAL DEMANDSMust be able to stand/sit for 8 to 10 hours a dayRequires regular walking, bending, pushing, pulling and liftingMust be able to lift at least 10-15lbsMust be able to assist patients with transfers from chair to wheelchair, to exam tables, and back to wheelchair/chairMust be able to assist patient with turning/positioning on exam tableMust be able to push patient in wheelchairMust be able to manipulate objects—reaching, grasping, handlingMust exhibit good communication skills—understand, respond and translate into actionWORK ENVIRONMENTClinical setting; exposure to communicable diseases, medical preparations and other conditions common to a clinical environment.