Clinical Scheduler, Diagnostic Imaging, Brentwood- Cool Springs

Heritage Medical Associates; Brentwood (TN); Sur place; USD 36 000 - 52 000; Plein temps

Résumé du poste

Paycom in Brentwood, TN is seeking a Clinical Scheduler to manage patient flow from arrival to departure, answer calls, schedule appointments, and maintain records in EMR. The role requires strong phone skills, 2+ years in a physician's office, and accurate data entry.

Remote option may be available; the clinic environment is fast-paced. This position emphasizes reliable attendance, effective communication, and collaboration with clinic staff to ensure smooth operations and patient satisfaction.

Qualifications

• Two years' experience in a physician's office.
• Minimum typing 25 wpm.
• Experience with scheduling systems and EMR is helpful.

Responsabilités

• Answer incoming calls and route to appropriate personnel.
• Schedule appointments per doctor's instructions using Scheduling system.
• Review and scan lab results and documents in patient records.
• Document messages and prescriptions in EMR accurately.
• Return patient calls promptly and handle insurance status checks.
• Process referrals and pre-certifications in a timely manner.

Connaissances

Strong phone skills

Pleasant courteous personality

Basic typing and computer skills

Ability to communicate effectively

Predictable attendance

Formation

High school education or equivalent

Outils

Patient/Practice Management (Scheduling)

Electronic Medical Records experience

Description du poste

Job Details: Job Location: Westgate I (WG) - Cool Springs - Brentwood, TN 37027, SUMMARY: The Clinical Scheduler is responsible for effectively and professionally managing patient flow from arrival to departure; performing various clerical duties; deals with other clinic personnel, patients and visitors, and fellow employees to ensure good internal and public relations. Handles incoming calls, schedules appointments, returns calls from patients, calls in prescriptions/changes as well as other phone responsibilities. Other duties may be assigned.

*Remote available*

ESSENTIAL DUTIES AND RESPONSIBLITIES

• Answer incoming telephone calls; handle patient concerns as appropriate or route to appropriate personnel.
• Schedule appointments according to doctor's instructions and/or template in the Patient/Practice Management (Scheduling) system.
• Review and scan all lab results, correspondence and necessary documents in patient record.
• Handle incoming calls - take complete and accurate phone messages including caller's name, telephone number. For sick calls include signs and symptoms, drug allergies, present medications, and pharmacy phone number. Prescription refills need to include name of drug, dosage, frequency and pharmacy phone number. Document appropriately in EMR system.
• Return patient calls in a timely manner
• Call in prescriptions/changes according to doctor's instruction (doctor's order). Document appropriately in EMR system.
• Check for accuracy of insurance status, eligibility, account information, and all vital statistics.
• Complete referrals and pre-certifications in a timely manner - should have a good understanding of all insurance companies and referral/ pre-certifications requirements.
• Must have predictable and consistent attendance

SECONDARY DUTIES

• Open mail daily.
• Maintain a clean and orderly work area.
• Check for accuracy of insurance status, eligibility, account information, and all vital statistics.

SUPERVISORY RESPONSIBILITES

This job has no supervisory responsibilities.

QUALIFICATIONS

• Ability to cope with busy, challenging office environment.
• Strong phone skills
• Pleasant, courteous personality
• Basic typing and computer skills, (Patient/Practice Management (Scheduling) & Electronic Med. Records experience helpful) minimum 25 wpm typing
• Ability to communicate effectively both written and verbally.
• Minimum of two years' experience in a physician's office.

QUALIFICATIONS: EDUCATION and/or EXPERIENCE

• High school education or equivalent.
• 3-5 years' experience office environment in the medical field.

KNOWLEDGE, SKILLS AND ABILITIES

Skill in establishing and maintaining effective working relationships with patients, medical staff, and the public. Ability to maintain quality control standards. Ability to recognize problems and recommend solutions. Ability to interpret, adapt and apply guidelines and procedures. Finally, articulate speech and pleasant, professional manner are necessary.

CERTIFICATES, LICENSES, REGISTRATIONS

• Healthcare Provider BLS Certification

PHYSICAL DEMANDS

• Must be able to stand/sit for 8 to 10 hours a day
• Requires regular walking, bending, pushing, pulling and lifting
• Must be able to lift at least 10-15lbs
• Must be able to assist patients with transfers from chair to wheelchair, to exam tables, and back to wheelchair/chair
• Must be able to assist patient with turning/positioning on exam table
• Must be able to push patient in wheelchair
• Must be able to manipulate objects - reaching, grasping, handling
• Must exhibit good communication skills - understand, respond and translate into action

WORK ENVIRONMENT

Clinical setting; exposure to communicable diseases, medical preparations and other conditions common to a clinical environment.