RECEPTIONIST

SCK Health; Arkansas City, Northern (KS, KY); Hybrid; USD 34,000 - 42,000; Full time

Job summary

SCK Health in Kansas is seeking a patient-focused Receptionist to answer phones, greet visitors, and coordinate appointments. You will help maintain chart accuracy, relay messages to clinical staff, and support the smooth operation of the clinic.

The role requires strong communication, attention to detail, and the ability to manage multiple tasks in a fast-paced healthcare environment while upholding HIPAA and privacy standards.

Qualifications

• BLS certification within 6 months of employment.
• Above average interpersonal communication skills; ability to deal with public, patients, and staff in a pleasant, professional manner.
• Highly developed attention to detail and organization skills.
• Ability to manage multiple tasks and meet deadlines while keeping a calm and welcoming environment.
• Willingness to cross-train in other functions, if necessary.
• Working knowledge of basic communication software.

Responsibilities

• Answering multiple phone lines.
• Send patient cases to clinical staff as phone messages come in.
• Follow scheduling policies for all providers.
• Screen patients for new addresses, new phone numbers, new insurance, and all new patient information within the chart.
• Daily chart prep (see chart prep instructions).
• Review the reminder call list and contact any patient who did not confirm their appointment.
• Check for deceased patients each day in the newspaper and/or funeral home websites.
• Fax patient paperwork into Athena (see instructions).
• Check patients out continuously throughout the day.
• Inform patients of any existing balance noted in the computer and request payment at time of visit.
• Verifies method of payment for service and collects data and/or payment as appropriate.
• Call all no-show patients and document why patients are no showed.
• Complete no show letters and documentation as requested.
• Maintain the lobby and reception areas in a neat, organized state.
• Check drop boxes for out dates needing to be returned to clinical areas.
• Checking Drug Reps in and out of the clinic.
• Maintain department policies, procedures, objectives, quality assurance, safety, environmental, and infection control.
• Assist in care and maintenance of department equipment and supplies; alert team lead of equipment malfunction.
• Attend scheduled department staff and clinical meetings.
• Adhere to HIPAA requirements and provide excellent customer service.

Skills

Interpersonal communication

Attention to detail

Multitasking

Time management

Calm under pressure

Education

BLS certification

Tools

Communication software

Job description

Attends to patients and visitors on the phone and in person. Coordinates and organizes appointments and documentation to facilitate the smooth running of the healthcare environment and supports delivery of quality patient care.

Responsibilities and Duties:

• Answering multiple phone lines.
• Send patient cases to clinical staff as phone messages come in.
• Follow specific scheduling policies for all providers.
• When scheduling appointments, carefully screen patients for new addresses, new phone numbers, new insurance, and all new patient information within the chart.
• Daily chart prep (see chart prep instructions).
• Review the reminder call list and attempt to contact any patient who did not confirm their appointment.
• Check for deceased patients each day in the newspaper and/or funeral home websites.
• Fax patient paperwork into Athena (see instructions).
• Check patients out continuously throughout the day.
• Inform patients of any existing balance noted in the computer and request that the patient be prepared for any payment due at time of visit.
• Verifies method of payment for service (Medicare, private pay, private insurance, self-pay forms, etc.) and collects data and/or payment as appropriate.
• Call all no-show patients and documents why patients are no showed.
• Complete no show letters and documentation as requested.
• Maintain the lobby and reception areas in a manner that is organized, neat, and clean.
• Check drop boxes for out dates needing to be returned to clinical areas.
• Checking Drug Reps in and out of the clinic.
• Maintains established department policies, procedures, objectives, quality assurance, safety, environmental, and infection control.
• Assists in the care and maintenance of department equipment and supplies – alert team lead of any equipment malfunction, etc.
• Attend scheduled department staff and clinical meetings.
• Exercises utmost diplomacy and tact to provide excellent customer service for patients, practices confidentiality and privacy protocols in accordance with clinic policies and HIPAA requirements.
• Closing duties (see instructions).
• All other duties as assigned

Physical Demands:

• Frequent lifting and carrying items weighing up to 30lbs.
• Combination of sitting, standing, bending, light lifting and walking.
• Exposed to unpleasant elements.
• Requires the ability to manage stressful situations.
• Occasional stress from varying demands.

Working Conditions:

• Involves frequent personal and telephone contact with patients. Work may be stressful at times. Interaction with others is constant and interruptive. Contact involves dealing with sick people.
• Well lighted, well ventilated, workspace. Exposure to communicable diseases and other conditions common to clinic settings.

Qualifications

• BLS within 6 months of employment
• Above average interpersonal communication skills; ability to deal with public, patients, and fellow staff in a pleasant, positive, professional manner.
• Ability to disconnect from negative attitudes, negative behavior, and not feed into but add positivity to the situation.
• Highly developed attention to detail and organization skills, preferred.
• Ability to manage multiple tasks and meet deadlines while keeping a calm and welcoming environment.
• Ability to cross-train in other functions, if necessary.
• Working knowledge of basic communication software.