Patient Access Specialist

Talentify; Fort Worth (TX); On-site; USD 22,000 - 30,000; Full time

Job summary

Cook Children’s in Fort Worth, TX is seeking a Patient Access Specialist I to support the hospital’s registration process on the third shift. You will facilitate patient registration, explain consent and financial documents, and help families access services without patient care responsibilities.

Requires a high school diploma and at least 1 year of healthcare experience; strong customer service, basic computer skills, and knowledge of insurance concepts are valued.

Qualifications

• High school diploma or equivalent.
• 1 year of healthcare experience in a physician office or hospital setting.
• Strong customer service skills.
• Understanding of the revenue cycle and financial resources for patients.
• Knowledge of HIPAA, patient rights and responsibilities, insurance types and billing concepts.
• Detail oriented with clear communication.
• Working knowledge of computer skills.
• Basic typing/keyboarding.
• Insurance experience preferred.

Responsibilities

• Facilitate patient registration flow and establish positive relationships with patients/families.
• Explain legal, ethical and compliance-related documents to patients.
• Ensure accurate data capture and adherence to privacy and billing guidelines.

Skills

Customer service

Communication

Computer skills

Typing

Insurance concepts

Education

High School Diploma or equivalent

Job description

Location

Medical Center - Fort Worth

Department

Admitting/Registration

Shift

Third Shift (United States of America)

Standard Weekly Hours

11

Summary

The Patient Access Specialist I provide access to services provided at the hospital and/or clinic and is primarily responsible for facilitating the patient registration flow and establishing positive relationships with patients/families and completing, presenting and thoroughly explaining legal, ethical and compliance related documents to the patient. This position does not provide patient care but may be performed in a patient care area.

Education & Experience

• High School Diploma or equivalent.
• 1 year of Healthcare experience in a physician office or hospital setting.
• Strong customer service skills.
• Understanding of the revenue cycle and all appropriate financial resources for patients.
• Knowledge of JCAHO, Patient Rights and Responsibilities, HIPAA, HMOs, PPOs, Commercial Payers and all tasks performed in the various Patient Access Service areas.
• Detail oriented.
• Professional and clear communication.
• Working knowledge of computer skills.
• Basic understanding of insurance benefits, especially in-network versus out of network and co-insurance versus co-pay.
• Basic ability to balance cash reports.
• Basic understanding of legal paperwork.
• Basic typing/keyboarding.
• Insurance experience preferred

Hours

• Saturday & Sunday: Midnight to 5:00am

About Us

Cook Children’s is an equal opportunity employer. As such, Cook Children’s offers equal employment opportunities without regard to race, color, religion, sex, age, national origin, physical or mental disability, pregnancy, protected veteran status, genetic information, or any other protected class in accordance with applicable federal laws. These opportunities include terms, conditions and privileges of employment, including but not limited to hiring, job placement, training, compensation, discipline, advancement and termination.

Cook Children’s is a Texas-only employer. If you are hired, you will need to maintain your primary residence within the state of Texas, along with all licenses and credentials required for your position throughout your employment.