Patient Access Specialist

Newman Regional Health; Emporia (KS); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Tuition Assistance

Paid Time Off

KPERS Retirement

Life Insurance options

Long and short-term disability

Shift and weekend differentials

Job summary

Newman Regional Health, located in Emporia, KS, is seeking a Patient Access Specialist to register inpatient, outpatient, and ED patients and collect demographic, insurance, and financial information. The role emphasizes excellent customer service and accurate data entry in a fast-paced environment.

The ideal candidate will have a HS diploma or GED, 1–2 years of clerical or medical office experience, strong communication skills, and proficiency with MS Office and EMR systems.

Qualifications

• HS diploma or GED required.
• 1–2 years of clerical, customer service, registration, medical office, or office experience preferred.
• Strong customer service and interpersonal skills.
• Excellent verbal communication and active listening abilities.
• High attention to detail and accuracy.
• Ability to work in a fast-paced environment.
• Proficient in Microsoft Office applications and EMR systems.

Responsibilities

• Register inpatient, outpatient, and Emergency Department patients for services with high accuracy.
• Collect, verify, and enter demographic, insurance, and financial information into hospital systems.
• Scan and maintain required registration and financial documentation.
• Obtain patient signatures for treatment and reimbursement forms.
• Ensure patients are registered in the correct status and location with proper paperwork.
• Answer and route telephone calls to appropriate departments.
• Collect patient payments and copays and ensure accurate account posting.
• Assist patients, visitors, and staff with information and directions.
• Refer insurance and financial inquiries to the appropriate department.
• Monitor alarms and notify appropriate personnel as needed.
• Maintain knowledge of Emergency Department policies and procedures.

Skills

Customer service

Verbal communication

Attention to detail

Organizational skills

Strong interpersonal skills

Education

High school diploma or GED

Tools

MS Office

EMR systems

Job description

Patient Access Specialist (Full Time)
Job types: Non-Clinical Positions

We are looking for a talented and motivated individual who is ready to join an amazing team and make a difference at the largest and most clinically capable Critical Access Hospital in Kansas. Our facility has state of the art equipment and excellent teamwork. We care for patients of all ages giving us the opportunity to utilize all the clinical skills of our profession. Our caring and compassionate staff provide state-of-the art healthcare 24 hours a day to patients of all ages by adhering to our five values of quality, service, people, growth and fiscal responsibility.

Under the supervision of the Patient Access Director, the Patient Access Specialist registers inpatient, outpatient, and Emergency Department patients for services, collects and verifies demographic, insurance, and financial information, obtains required signatures, and provides exceptional customer service to patients, visitors, and staff.

• Register inpatient, outpatient, and Emergency Department patients with a minimum accuracy rate of 98%.
• Collect, verify, and enter demographic, insurance, and financial information into hospital systems.
• Scan and maintain required registration and financial documentation.
• Obtain patient signatures for treatment and reimbursement forms.
• Ensure patients are registered in the appropriate status and location and that required paperwork is distributed correctly.
• Answer and route telephone calls to the appropriate departments.
• Collect patient payments and copays and ensure accurate account posting.
• Respond promptly to patient and visitor needs by providing assistance, directions, and information.
• Refer insurance and financial inquiries to the appropriate department.
• Monitor alarms and notify appropriate personnel as needed.
• Maintain knowledge of Emergency Department policies and procedures.

Qualifications

• High school diploma or GED required.
• One to two years of clerical, customer service, registration, medical office, or general office experience preferred.
• Strong customer service and interpersonal skills.
• Excellent verbal communication and active listening abilities.
• High attention to detail and accuracy.
• Ability to work effectively in a fast-paced environment.
• Reliable and dependable with strong organizational skills.
• Proficient in Microsoft Office applications and electronic medical records (EMR) systems.

At NRH, we want to ensure your needs are met. We offer a variety of comprehensive medical, dental, and vision plans along with some unique benefits including:

• Student Loan Repayment
• Tuition Assistance
• Generous Paid Time Off including Extended Illness Benefit
• KPERS Retirement
• Identity Theft Protection Discounts
• Life Insurance options
• Long and short-term disability
• Flex Spending Account
• Accident and Cancer coverage
• Shift and weekend differentials

About Newman Regional Health

Centrally located within the city of Emporia, Newman Regional Health is a 25-bed non-profit critical access hospital owned by the people f Lyon County. Newman Regional Health is a teaching hospital, and is home to the ESU Newman Division of Nursing. We are committed to improving the health of the communities we serve by providing high-quality care. We are continually recognized as one of the Top 10 hospitals in Kansas and one of the Top 50 Critical Access Hospitals in the United States.