Patient Access Specialist

Yellowstone-Surgery-Center; Billings (MT); On-site; USD 36,000 - 48,000; Full time

Job summary

Yellowstone-Surgery-Center is seeking a Patient Access Specialist to be the first point of contact for patients, families, physicians, and visitors. You will handle patient registration, scheduling support, and medical records management in a fast-paced ambulatory surgery setting.

The role requires a high school diploma and 2–4 years of registration/receptionist experience, plus 2–4 years of customer service.

Qualifications

• High School diploma or equivalent is required.
• 2–4 years of registration/receptionist experience in healthcare preferred.
• 2–4 years of customer service experience is expected.

Responsibilities

• Greet patients and visitors in a professional manner and assist as needed.
• Register patients and verify demographic and insurance information accurately.
• Schedule appointments and support medical records management.
• Maintain front desk areas and coordinate between departments.
• Handle multi-line phone switchboard and act as a liaison with care teams.

Skills

Customer service

Communication

Front desk operations

Multitasking

Education

High School diploma or equivalent

Job description

Position Title: Patient Access SpecialistSupervisor: Patient Access Specialist ManagerSupervises: NoneWho We AreWe are dedicated to delivering convenient, cost-effective, and high-quality surgical and pain procedure care. Every team member plays a vital role in creating a safe, compassionate, and efficient environment for our patients.Core ValuesConfidentiality • Quality • Teamwork • Trust • RespectPosition OverviewThe Patient Access Specialist serves as the first point of contact for patients, families, physicians, and visitors, helping create a welcoming and positive experience throughout the surgical journey. This role is responsible for patient registration, scheduling support, medical record management, communication coordination, and front desk operations within a fast-paced ambulatory surgery environment.Duties and Responsibilities:Patient & Visitor ExperienceGreet patients and family members in a professional and welcoming mannerVerify and obtain accurate demographic and insurance informationEnsure patients and families receive information regarding surgical/pain procedures and other concernsMaintain the coffee bar, waiting room, and waiting room restroom areas for patients and visitorsAssist visitors, patients, physicians, and staff while demonstrating excellent guest relationsCommunication & CoordinationMaintain and manage the multi-line phone switchboardAct as a liaison between the recovery room, operating rooms, and waiting roomCommunicate professionally and efficiently with patients, families, physicians, and staffDistribute incoming and outgoing mailRegistration, Documentation & Medical RecordsComplete patient registration and obtain required patient/guardian signaturesCreate accurate chart labels and patient identification bandsPerform data entry into the medical record systemScan and maintain medical records and internal clerical/clinical documentsParticipate in chart preparation while ensuring confidentiality and accuracyVerify completeness and filing of all patient medical recordsEnsure all required documentation is entered into the electronic system for future referenceEnsure physicians dictate and sign operative notes following procedures; follow up directly with physicians regarding missing informationCopy and email surgeons’ and assistants’ transcribed reports as requiredFinancial & Administrative ResponsibilitiesReceive patient payments and process cash, check, and credit card transactions according to policyOrder supplies for the organization as neededQuality, Safety & ComplianceMaintain patient confidentiality at all timesPerform efficiently and appropriately during emergenciesTeamwork & FlexibilityPrioritize responsibilities to support efficient operations and quality patient careDemonstrate flexibility to meet the needs of the Surgery CenterSupport a positive, team-oriented work environmentPerform other duties as assignedPhysical Requirements:While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is frequently required to walk. The employee is occasionally required to sit, climb, balance, stoop, or crawl. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and the ability to adjust focus.Normal hospital environment with exposure to chemical odors, cleaning solvents, and other hazardous materialsExposure to possible injury when working with electrical equipment and lasers, which requires care and following proper safety proceduresSedentary Primarily sitting/lifting 10 lbs maximumLight X Lifting 20 lbs maximum with frequent lifting/carrying up to 10 lbsMedium Lifting 50 lbs maximum with frequent lifting/carrying up to 20 lbsHeavy Lifting 100 lbs maximum with frequent lifting/carrying up to 50 lbsVery Heavy Lifting over 100 lbs with frequent lifting/carrying up to 50 lbsBloodborne Pathogens:Based on the OSHA guidelines for protection against occupational exposure to Hepatitis and HIV, this position is described as Category I. This means the position has exposure to blood and other body fluids. Policies are in place for Universal Precautions, exposure risk identification, and appropriate barrier protection.The above is intended to describe the general contract and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.Education, Experience, Licensure/Certification Requirements:High School diploma or equivalentMinimum of two to four years of related registration/receptionist experience, with a healthcare setting preferredMinimum of two to four years of customer service experience