Patient Access Specialist

Yellowstone Surgery Center, Llc; Billings (MT); On-site; USD 25,000 - 29,000; Full time

Job summary

Yellowstone Surgery Center, Llc is seeking a Patient Access Specialist to be the first point of contact for patients, families, physicians, and visitors in a fast-paced ambulatory surgery setting.

The role focuses on registration, scheduling support, medical records management, and front desk operations, ensuring a welcoming and efficient patient experience. Requires 2–4 years in registration/reception and customer service, plus a high school diploma.

Qualifications

• High School diploma or equivalent.
• Two to four years of related registration/receptionist experience, healthcare setting preferred.
• Two to four years of customer service experience.

Responsibilities

• Greet patients and family members in a professional and welcoming manner.
• Verify and obtain accurate demographic and insurance information.
• Assist with patient registration and scheduling support.
• Create and maintain patient charts and documentation for medical records.
• Operate a multi-line phone switchboard and coordinate communications between departments.
• Maintain confidentiality and comply with healthcare privacy policies.

Skills

Customer service

Registration

Education

High School diploma or equivalent

Job description

Job Details Level: Experienced Job Location: Billings, MT 59101 Position Type: Full Time Education Level: None Salary Range: $18.15 - $21.78 Hourly Travel Percentage: Negligible Job Shift: Day Job Category: Health Care Position Title: Patient Access Specialist Supervisor: Patient Access Specialist Manager Supervises: None

Who We Are

We are dedicated to delivering convenient, cost-effective, and high-quality surgical and pain procedure care. Every team member plays a vital role in creating a safe, compassionate, and efficient environment for our patients.

Core Values

• Confidentiality
• Quality
• Teamwork
• Trust
• Respect

Position Overview

The Patient Access Specialist serves as the first point of contact for patients, families, physicians, and visitors, helping create a welcoming and positive experience throughout the surgical journey. This role is responsible for patient registration, scheduling support, medical record management, communication coordination, and front desk operations within a fast-paced ambulatory surgery environment.

Duties and Responsibilities:

Patient & Visitor Experience

• Greet patients and family members in a professional and welcoming manner
• Verify and obtain accurate demographic and insurance information
• Ensure patients and families receive information regarding surgical/pain procedures and other concerns
• Maintain the coffee bar, waiting room, and waiting room restroom areas for patients and visitors
• Assist visitors, patients, physicians, and staff while demonstrating excellent guest relations

Communication & Coordination

• Maintain and manage the multi-line phone switchboard
• Act as a liaison between the recovery room, operating rooms, and waiting room
• Communicate professionally and efficiently with patients, families, physicians, and staff
• Distribute incoming and outgoing mail

Registration, Documentation & Medical Records

• Complete patient registration and obtain required patient/guardian signatures
• Create accurate chart labels and patient identification bands
• Perform data entry into the medical record system
• Scan and maintain medical records and internal clerical/clinical documents
• Participate in chart preparation while ensuring confidentiality and accuracy
• Verify completeness and filing of all patient medical records
• Ensure all required documentation is entered into the electronic system for future reference
• Ensure physicians dictate and sign operative notes following procedures; follow up directly with physicians regarding missing information
• Copy and email surgeons’ and assistants’ transcribed reports as required

Financial & Administrative Responsibilities

• Receive patient payments and process cash, check, and credit card transactions according to policy
• Order supplies for the organization as needed

Quality, Safety & Compliance

• Maintain patient confidentiality at all times
• Perform efficiently and appropriately during emergencies

Teamwork & Flexibility

• Prioritize responsibilities to support efficient operations and quality patient care
• Demonstrate flexibility to meet the needs of the Surgery Center
• Support a positive, team-oriented work environment
• Perform other duties as assigned

Physical Requirements:

While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is frequently required to walk. The employee is occasionally required to sit, climb, balance, stoop, or crawl. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and the ability to adjust focus.

Normal hospital environment with exposure to chemical odors, cleaning solvents, and other hazardous materials. Exposure to possible injury when working with electrical equipment and lasers, which requires care and following proper safety procedures.

Lifting Requirements

• Sedentary Primarily sitting/lifting 10 lbs maximum
• LightXLifting 20 lbs maximum with frequent lifting/carrying up to 10 lbs
• MediumLifting 50 lbs maximum with frequent lifting/carrying up to 20 lbs
• HeavyLifting 100 lbs maximum with frequent lifting/carrying up to 50 lbs
• Very HeavyLifting over 100 lbs with frequent lifting/carrying up to 50 lbs

Bloodborne Pathogens:

Based on the OSHA guidelines for protection against occupational exposure to Hepatitis and HIV, this position is described as CategoryI. This means the position has exposure to blood and other body fluids. Policies are in place for Universal Precautions, exposure risk identification, and appropriate barrier protection.

Qualifications Education, Experience, Licensure/Certification Requirements:

• High School diploma or equivalent
• Minimum of two to four years of related registration/receptionist experience, with a healthcare setting preferred
• Minimum of two to four years of customer service experience