Patient Access Specialist

ARMC Healthcare System; Ashtabula (OH); On-site; USD 29,000 - 35,000; Full time

Benefits offered by this job

Competitive salary package

Comprehensive benefits package

Tuition Reimbursement

Paid Time Off

Disability Insurance

Maternity Leave

Job summary

ARMC Healthcare System is seeking a Patient Access Specialist at Ashtabula Regional Medical Center’s Central Registration. You will greet patients, register, schedule and verify insurance information while ensuring accurate demographic data and consent forms.

You will manage co-pays, coordinate with insurers and physicians, and use hospital systems to support billing and patient care departments, while complying with relevant regulations.

Qualifications

• Completion of High School or GED; excellent written and verbal communication skills.
• Medical terminology experience is preferred.
• Basic PC software knowledge and ability to use multiple data systems.
• Extensive knowledge of billing and insurance preferred.
• Organizational skills required.
• Keyboarding skills essential (40 WPM).

Responsibilities

• Answer phones, greet patients, check-in/out, register, schedule and confirm appointments for all Central Registration areas.
• Verify demographic, insurance and financial information and obtain signatures for consent to treatments.
• Enter diagnosis, procedures and physician information for medical records.
• Communicate with insurance companies and physicians regarding coverage and authorization.
• Collect co-pays and ensure compliance with EMTALA and JCAHO requirements.

Skills

Customer service

Communication skills

Medical terminology

Typing 40 WPM

Phone etiquette

Persuasion

Education

High School diploma or GED

Medical terminology training (preferred)

Tools

PC software

Multiple data systems

Billing software

Health information systems

Job description

Ashtabula Regional Medical Center · Central Registration

Administrative

Full Time Flex , 1st & 2nd , 7:00A-5:30P/Varies

Posted 10/08/2026

MINIMUM QUALIFICATION

Education, Knowledge, Skills and Abilities

Completion of High School or GED; Must have excellent written and verbal persuasion and communication skills. Medical terminology experience preferred. Basic PC software application knowledge and ability to use multiple data systems. Extensive knowledge of billing and insurance preferred. Organizational skills required. Keyboarding skills essential (40 WPM)

Required Length and Type of Experience

• One year customer service experience dealing with the public on the phone or in person.
• One Year patient financial services background (registration, billing, medical office, customer service, follow-up, or collections) preferred.
• Must possess ability to work effectively in complex environment of a healthcare system.
• Higher Education and/or other training can offset requested work experience.

Required Licensure or Certification

N/A

Required Physical and Environmental Demands

Position is primarily seated at a desk using telephone, keyboard, and PC - must stand/walk/bend to retrieve documents from printer, file, and use copier. Position may require periodic or routine use of laptop computer on wheeled device for bedside registration or Kiosk when applicable (walk/stand for this). May be required to escort patients to location of care using wheelchair transport. Will service trauma patients, visualize blood, smells, etc. associated with patient contact. Will be required to travel/relocate to additional ARMC sites as needed for department coverage.

GENERAL SUMMARY

Under the direction of the Central Registration Manager, the Patient Access Specialist provides a positive patient encounter as first impression of the ARMC Healthcare System. Responsible for answering phones, greeting patients, arriving, checking-in/out, registering, scheduling and confirming appointments for patients for all areas serviced by the Central Registration Department. Ensure accuracy of demographic, insurance, and financial information through interviews and verification of insurance benefits and collecting necessary signatures for consent to clinical treatments. Provides general clerical support including filing, scanning, faxing, and prepping of forms, files, and reports as necessary. Uses ARMC systems/applications to capture and communicate data to Health Information systems, patient care departments, and Patient Financial Services for billing. Enters appropriate diagnosis, procedure, and physician information for medical record. Communicates with insurance companies and physicians regarding coverage and authorization requirements. Uses on-line, web based, and telecommunication verification systems to ensure accuracy and to expedite payment. Collects co-pays and deductibles. Ensures compliance with local, state, federal, third party EMTALA, and JCAHO regulations. Ensures a seamless model of access for patients, physicians and family members. This position encounters Protected Health Information as part of regular responsibilities.

• Competitive salary package
• Extensive benefit package including medical, dental, vision, and life insurance (Benefits on Day 1!)
• Accident & critical illness insurance
• Tuition Reimbursement
• Short-Term & Long-Term Disability Insurance
• Paid Maternity Leave
• Employee Assistance Program
• Paid Time Off
• Employee Wellness Plan that pays you for being healthy
• 403(b) and Roth Retirement Plan with company matching
• We are a qualifying employer for the Public Service Loan Forgiveness (PSLF) Program, which allows you to receive forgiveness of the remaining balance of your Direct Loans after you have made 120 qualifying monthly payments while working full-time for a qualifying employer.