Patient Access Specialist

University of Southern California; Arcadia (CA); On-site; USD 36,000 - 47,000; Full time

Job summary

University of Southern California Arcadia Hospital is seeking a Patient Access Representative to interview incoming patients and collect data for admission, creating an accurate admission record that includes medical, demographic, and financial information.

You will answer inquiries, collect deposits, coordinate with nursing units, direct patients to destinations, and handle confidential information in compliance with HIPAA and related laws; a strong customer service mindset and BLS

Qualifications

• Minimum 2 years of customer service experience.
• High School diploma or equivalent.
• BLS certification required or must provide within 30 days of hire.
• M.A.B. certification required. New hires must obtain within 6 months of hire.

Responsibilities

• Interview incoming patients (inpatient, outpatient, ED) to obtain data for admission and produce a complete admission record.
• Collect deposits or payments and answer inquiries related to admissions.
• Coordinate with nursing units and ancillary departments and provide directions within the hospital.
• Handle confidential information in accordance with HIPAA and hospital policies.
• Ensure patient awareness of financial responsibilities and obtain advance directives as needed.
• Meet department productivity goals and maintain accuracy of patient accounts.

Skills

Customer service

Communication

Education

High School diploma or equivalent

Job description

University of Southern California Arcadia Hospital is seeking a Patient Access Representative to interview incoming patients and collect data for admission, creating an accurate admission record that includes medical, demographic, and financial information.

You will answer inquiries, collect deposits, coordinate with nursing units, direct patients to destinations, and handle confidential information in compliance with HIPAA and related laws; a strong customer service mindset and BLS