Admissions Specialist I - PRN

Texas Health Resources; Town of Texas (WI); Hybrid; USD 25,000 - 39,000; Full time

Benefits offered by this job

401k

Employee Assistance Program (EAP)

Discount Programs

Growth opportunities

Job summary

Texas Health Alliance in Fort Worth, TX seeks a PRN Customer Service/Access Associate to support patient intake, verify demographics, and assist with benefits and pre-certifications. You will educate patients, collect balances, and maintain accurate records in the Epic system.

The position requires 1 year of customer service and preferred two years in healthcare settings, with strong communication, empathy, and multitasking abilities in a fast-paced environment.

Qualifications

• High School Diploma or Equivalent is required.
• 1 Year Relevant Customer Service experience required.
• 2 Years Professional office/healthcare experience preferred.
• CHAA - Certified Healthcare Access Associate Upon Hire preferred.
• CPI - Crisis Prevention Intervention Training maintained annually 90 days required.

Responsibilities

• Welcome patients and families upon arrival, setting a calm tone for the visit.
• Gather complete demographic information to ensure EHR integrity.
• Identify correct network coverage and obtain/validate benefits and pre-certification to maximize reimbursement.
• Educate patients about applicable regulatory documents and obtain signed consent.
• Explain financial obligations and prepare estimates for co-pays, self-pay deposits, and balances.
• Ensure MSPQ, IMM, ABN and Non-Coverage checks are completed correctly.
• Stay up to date with regulations and maintain policies.
• Maintain Epic queue and personal Employee Scorecard Dashboard.
• Communicate insurance plans and potential financial implications to patients.

Skills

Assess requests

Data entry

Epic, MS Office

Professional presence

Communication

Stress tolerance

Empathy

Multitasking

Education

High School Diploma or Equivalent

Job description

26008597

Work Location: Texas Health Alliance, 10864 Texas Health Trail, Fort Worth, TX 76244

Work Hours: PRN (as needed) Rotating Shifts

Bring your passion to Texas Health So We Are Better + Together

Department Highlights

• Great working environment with plenty of learning opportunities.
• Opportunity to work in a fast pace multi department environment.
• Ability to interact and become familiar with all other hospital departments.
• Friendly family-orientated environment.

Qualifications

Here’s What You Need:

Education

• High School Diploma or Equivalent is required.

Experience

• 1 Year Relevant Customer Service experience required.
• 2 Years Professional office/healthcare experience preferred.

Licenses and Certifications

• CHAA - Certified Healthcare Access Associate Upon Hire preferred.
• CPI - Crisis Prevention Intervention Training maintained annually 90 days required.

Skills

• Ability to promptly assess requests by using electronic and paper resource materials and correctly respond to patient inquiries.
• Excellent data entry, numeric, typing and computer navigational skills, with attention to details.
• Proficient computer skills, medical terminology, Epic, Microsoft Office, and assorted software programs.
• Exhibits a pleasant, professional, polished presence exhibiting the ability to troubleshoot utilizing critical thinking skills.
• Requires exceptional listening, interpersonal and communication skills, and professional, pleasant, and respectful telephone etiquette.
• Ability to maintain a professional demeanor in a highly stressful and emotional environment, to include crime, behavioral health and suffering patients in addition to life-or-death situations.
• Must be able to exhibit a high level of empathy with the ability to effectively communicate with patients and family members during life changing events, while demonstrating exceptional customer service skills.
• Demonstrates ability to manage multiple, changing priorities in an effective and organized manner and appropriately escalating concerns to leadership.

What You Will Do

• As a compassionate member of the care team will welcome patients and their families when they arrive, putting them at ease and setting the tone for the rest of the visit.
• During the patient interaction, accurately gathers complete demographic information to ensure electronic health record integrity consistent with high reliability organization principles.
• To ensure a seamless visit, identifies correct network coverage and obtains and/or validates healthcare benefits and/or pre-certification for applicable tests and/or procedures. These efforts maximize reimbursement for services rendered.
• Educates patients and/or families about applicable legal, ethical, and compliance documents; ensures regulatory consents are signed by the appropriate parties.
• Engages with patients in understanding their financial obligations based on the financial policy and accurately prepares estimates to collect co-payments, self-pay deposits, and patient balances.
• Ensures all payor and government required elements are completed correctly, particularly the MSPQ, Important Message from Medicare (IMM) and medical necessity checking (ABN and Letter of Non-Coverage).
• As a highly reliable organization stays up to date and complies with all applicable regulations with the operating systems, entity and system policies and procedures.
• Maintains customer service and/or productivity guidelines set forth by applicable leadership.
• Engaged and willing partner who mentors peers, exhibits flexibility, and adapts easily to change.
• Participates in staff meetings, process improvement, special projects and completes other duties as assigned.
• Maintains daily Epic work queue and personal Employee Scorecard Dashboard.
• Team member is responsible for maintaining awareness and accuracy of THR contracted insurance plans; as well the ability to communicate with patients/and families alerting patients of Out of Network and advise of potential financial implications, such as non-coverage.

Additional Perks Of Being a Texas Health PRN Employee

• Benefits include 401k, Employee Assistance Program (EAP), Discount Programs, as well as other benefits.
• Delivery of high-quality patient care
• Strong Unit Based Council (UBC).
• A supportive, team environment with outstanding opportunities for growth.

Texas Health Alliance Highlights

Texas Health Alliance is a 151-bed, full-service hospital serving our community since 2012. Our location in North Fort Worth provides convenient care to people in North Fort Worth, Keller, North Richland Hills, Haslet, Roanoke and surrounding areas.

We're Joint Commission-accredited with a Level III neonatal intensive care unit. Plus, we're a Baby Friendly Facility and Pathways to Excellence designated hospital. We provide wellness services, outpatient surgery and women's imaging services and are a top choice in North Fort Worth for radiology services and much more.

As part of the Texas Health family and its 28,000+ employees, we're one of the largest employers in the Dallas Fort Worth area. Our career growth and professional development opportunities are top-notch, and our benefits are equally outstanding. Come be a part of our exceptional team as we improve the health of the people in our communities every day. You belong here!

Explore our Texas Health careers site for info like Benefits, Job Listings by Category, recent Awards we've won and more.

Do you still have questions or concerns? Feel free to email your questions to [e-mail].