Patient Access Specialist

Phelps Health; Waynesville (MO); On-site; USD 32,000 - 42,000; Full time

Job summary

Phelps Health in Missouri is seeking a Patient Services Representative to be the first point of contact for patients, assisting with registration, scheduling, and insurance verification. You will gather demographic and insurance data, explain benefits, collect co-pays, and help patients navigate the online portal, all while upholding HIPAA and delivering friendly service.

This role requires a high school diploma, BLS certification, and at least six months of office or healthcare experience.

Qualifications

• High School Diploma or GED is required.
• Six months of office or call center experience preferred.
• Graduates of an accredited medical receptionist program or two years in a healthcare setting are preferred.
• American Heart Association BLS certification is required.

Responsibilities

• Create a welcoming and efficient environment for patients through early contact.
• Collect demographic information and insurance details and enter into the system.
• Verify insurance coverage and obtain pre-authorizations when needed.
• Explain financial responsibilities and collect co-pays, deductibles, and balances.
• Adhere to HIPAA and maintain patient confidentiality.

Skills

Patient registration

Insurance verification

Customer service

HIPAA compliance

Data entry

Education

High School Diploma or GED

Medical receptionist program or health care experience

Two years healthcare setting experience

Tools

EHR systems

Job description

Phelps Health in Missouri is seeking a Patient Services Representative to be the first point of contact for patients, assisting with registration, scheduling, and insurance verification. You will gather demographic and insurance data, explain benefits, collect co-pays, and help patients navigate the online portal, all while upholding HIPAA and delivering friendly service.

This role requires a high school diploma, BLS certification, and at least six months of office or healthcare experience.