Patient Access Navigator - Part-Time, Flexible Shifts

Phelps Health; Rolla, Northern (MO, KY); Hybrid; USD 20,664,000 - 30,307,000; Part time

Job summary

Phelps Health in Rolla, Missouri, seeks a Patient Access Representative for irregular part-time shifts. You will welcome patients, collect demographic information, and guide them through the initial steps of their healthcare journey.

You will verify insurance coverage, obtain pre-authorizations or referrals, explain benefits and financial responsibilities, and handle co-pays and payments in line with hospital policy.

Qualifications

• High school diploma or GED required.
• Certificate or diploma from a school specializing in Medical Front Office and/or Medical Terminology preferred.

Responsibilities

• Create a welcoming environment and assist patients through initial steps of care.
• Collect demographic information and enter into the system; update records as needed.
• Verify insurance coverage by contacting providers or using verification systems; obtain pre-authorizations or referrals as required.
• Explain insurance benefits and financial responsibilities to patients.
• Collect co-pays, deductibles, and balances per hospital policy; maintain confidentiality per HIPAA.
• Assist patients with navigating the online patient portal.

Education

High school diploma or GED

Certificate or diploma in Medical Front Office and/or Medical Terminology

Job description

Phelps Health in Rolla, Missouri, seeks a Patient Access Representative for irregular part-time shifts. You will welcome patients, collect demographic information, and guide them through the initial steps of their healthcare journey.

You will verify insurance coverage, obtain pre-authorizations or referrals, explain benefits and financial responsibilities, and handle co-pays and payments in line with hospital policy.