Patient Access Services Scheduler/Registration Representative Per Diem

bannerhealth; Casper (WY); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health, dental, vision benefits

401(k) with company match

Tuition aid

Job summary

Banner Health in Casper, Wyoming is seeking a patient access specialist to schedule outpatient and inpatient services and to verify insurance. You will assist with financial counseling, collect patient liability estimates, and guide patients through the pre-service process in a fast-paced clinical setting.

The role emphasizes accurate data entry, strong communication, and collaboration with clinical teams to ensure smooth patient flow and satisfaction.

Qualifications

• Experience in patient access or front-office healthcare preferred.
• Ability to verify insurance and educate patients on benefits.
• Strong communication, empathy and attention to detail are essential.

Responsibilities

• Schedule patients for outpatient, inpatient or recurring procedures in a unified workflow.
• Enter patient information in computerized scheduling systems and verify appointments.
• Educate patients on services, insurance coverage, and estimated out-of-pocket costs.
• Assist with financial counseling and set up payment plans when needed.
• Maintain accurate documentation and ensure compliance with policies.

Skills

Scheduling

Insurance verification

Patient communication

Financial counseling

Detail-oriented

Tech-savvy

Tools

Scheduling software

EHR systems

Job description

Primary City/State: Casper, Wyoming

Department Name: Central Scheduling-Hosp

Work Shift: Day

Job Category: Revenue Cycle

Additional Job Description

Why You'll Love This Role:

At Banner Health, you're not just taking a job-you're joining our mission of "Healthcare made easier, so life can be better." Whether it's a warm greeting at the front desk or expertly navigating insurance details, your impact will be felt from the very first moment.

What You'll Do:

• Greet patients, ensure patient safety using positive identification protocols, verify insurance, and process registration quickly and compassionately.
• Collect patient financial liability and assist with financial counseling where needed.
• Ensure all documentation is accurate, secure, and compliant.
• Collaborate with clinical teams to optimize patient flow and satisfaction.
• Use multi-system technology to streamline patient offerings, intake and record-keeping.

You're a Great Fit If You:

• Thrive in fast-paced environments (like ERs, clinics, or specialty care).
• Have stellar communication skills and a high emotional IQ.
• Are detail-oriented, tech-savvy, and a natural problem-solver.
• Have experience in patient access, scheduling, or front-office healthcare preferred (but we will train the right person!).

Total Rewards:

We are proud to offer a comprehensive benefit package for all benefit-eligible positions. Benefits include health, dental, vision, 401(k) with company match, 403(b), and tuition aid. Additional coverage options are available to support everything that makes you, uniquely you. These include Pet Insurance, Medical and Financial wellness plans, ID theft protection, Life insurance and Legal coverage for extra security. Please visit our Benefits Guide for more information.

Must have Patient Access or Medical/Health registration experience.

This position includes verifying insurances, obtaining critical patient information and providing financial counseling to patients prior to date of service.

Hours and Schedule:

Schedule: Monday - Friday 7:00am to 4:30pm; shifts would fall between these hours.

Banner Wyoming Medical Center is located in the heart of Casper Wyoming. As the state's largest inpatient facility, Wyoming Medical Center is known and highly regarded for its cardiac and stroke services. With 249 beds and a level 2 trauma center, Wyoming Medical Center is proud to serve the entire state of Wyoming.

POSITION SUMMARY

This position is responsible for scheduling and financially clearing patients for outpatient, inpatient or recurring procedures in one continuous workflow. Accurately schedules for a range of services as well as registration tools to complete all points of registration, ABN's, patient liability estimates, financial counseling and collections for scheduled services.

CORE FUNCTIONS

• 1. Receives complete and valid physician orders for scheduling. Uses department procedures and training to schedule patients for outpatient, inpatient or recurring procedures using computerized scheduling systems. Displays competency for physician preferences, special needs related to the diagnosis or age of the patient. Resolves scheduling conflicts, as needed.
• 2. Enters all required patient information in computerized scheduling system. May prepare charts and manages files within regulatory requirements. Documents all information regarding patient re-schedules.
• 3. Demonstrates the ability to prioritize workload in order to accurately complete daily work list. This may include working with the ordering provider and/or payer to fully clear a patient's account prior to the date of service. Maintains daily focus on attaining productivity standards.
• 4. May verbally educate patients or patient's agent regarding the service(s) they will receive when necessary. This includes but may not be limited to prep for procedure. Responds to diverse questions and/or refers to appropriate clinical staff as situationally appropriate.
• 5. Demonstrates a thorough understanding of insurance guidelines for scheduled services. Proficiently verifies, understands and explains insurance benefits. Accurately creates patient estimates for services rendered using estimator tools. Educates patients on insurance benefits and estimate. Collects patient responsibility. Assists patients with financing options and/or set payment plans for all patients that are not able to pay their full liability at the time of service. Follows escalation protocols for accounts not meeting the financial clearance standards by working with the ordering physician, scheduling departments and hospital CMO for resolution. Consistently meets monthly individual collection targets as determined by management.
• 6. Conducts customer friendly interactions over the phone, demonstrating a positive patient experience through effective communication. Demonstrates clear understanding that this position creates the first impression for our patient's experience with Banner Health. Answers all telepho