Patient Access Services Representative Per Diem

bannerhealth; Boswell (OK); On-site; USD 25,000 - 33,000; Part time

Benefits offered by this job

Competitive wages

Paid orientation

Flexible Schedules

Fewer Shifts Cancelled

Weekly pay

403(b) Pre-tax retirement

Employee Assistance Program

My Well-Being

Discount Entertainment tickets

Restaurant/Shopping discounts

Job summary

Banner Staffing Services (BSS) offers Registry/Per Diem opportunities within Banner Health. The PAS Rep acts as the first contact at healthcare facilities, handling patient intake and registration, verifying eligibility and benefits, and providing financial counseling in a busy hospital environment.

The role supports accurate insurance submissions, authorizations, and patient billing processes across multiple departments, with potential shifts in a high-volume setting.

Qualifications

• Experience in patient access, insurance verification, and financial counseling.
• Strong customer service orientation and communication skills.

Responsibilities

• Verifies patient's demographics and inputs information into the EHR.
• Assists patients with administrative aspects of gaining access to medical treatment.
• Verifies and understands insurance benefits; explains patient financial responsibilities.
• Submits timely insurance authorizations and supports reduction of denials.
• Documents required compliance information and uses hospital systems.
• Manages deposits and supports daily financial tasks for the Patient Access Services team.

Job description

Primary City/State: Sun City, Arizona

Department Name: Banner Staffing Services-AZ

Work Shift: Day

Job Category: Revenue Cycle

Banner Staffing Services (BSS) offers Registry/Per Diem opportunities within Banner Health. Registry/Per Diem positions are utilized as needed within our facilities. These positions are great way to start your career or supplement it with Banner Health.

The PAS Rep performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards.

Monday - Friday 8:00 - 4:30 - 32 hours per week

Banner MD Anderson at Banner Boswell Medical Center

As a valued and respected Banner Health Per Diem team member, you will enjoy:

• Competitive wages


• Paid orientation


• Flexible Schedules (select positions)


• Fewer Shifts Cancelled


• Weekly pay


• 403(b) Pre-tax retirement


• Resources for living (Employee Assistance Program)


• My Well-Being (Wellness program)


• Discount Entertainment tickets


• Restaurant/Shopping discounts

Registry/Per Diem positions do not have guaranteed hours and no medical benefits package is offered. Completion of post-offer Occupational Health physical assessment, drug screen and background check (includes employment, criminal and education) is required.

POSITION SUMMARY

This position is the first point of contact at healthcare facilities and assists patients with the administrative aspect of gaining access to medical treatment. This position is in a hospital-based setting which includes Emergency Dept, Inpatient, Obstetrics, Outpatient, etc. Responsible for in person patient intake and registration, providing superior customer service, accurately identifying, and obtaining authorizations patients' insurance, verifying eligibility and benefits, generating patient estimates for services rendered, financial counseling, and collecting patient liability. Demonstrates the ability to resolve customer issues and provides excellent customer service.

CORE FUNCTIONS

1. Verifies patient's demographics and accurately inputs this information into EHR, including documenting the account thoroughly to maximize reimbursement and minimize denials/penalties from the payor(s).


2. Proficiency with multiple services including, but not limited to inpatient, observation, emergency, obstetrics, surgery, imaging. This position may cover services 24/7.


3. Demonstrates a thorough understanding of insurance guidelines for all services. Proficiently verifies, reads, and understands insurance benefits.


4. Demonstrates proficient understanding that this position creates the first impression for our patient's experience with Banner Health. Demonstrates a positive patient experience through interactions and effective communication.


5. Proficient understanding of payer authorization guidelines. Accurately submits timely notification according to insurance guidelines using various systems to reduce/eliminate denials. Consistently meets all registration related key performance indicators as determined by management.


6. Obtains federal/state compliance information, consents and documentation required by the patient's insurance plan(s). This includes a thorough understanding of accurately completing hospital-based compliance forms required by CMS. Uses multiple computer applications proficiently.


7. Consistently discusses financial liability with the patient(s) and/or families that includes: collection in full of patient liability, assisting patient in applying for Banner Line of Credit, setting up payment plans and/or assisting patient with Banner Financial Assistance policy/application.


8. Provides a variety of patient services and financial services tasks. May be assigned functions such as transporting patients, training new hire employees, recapping daily deposits, posting daily deposits, or conducting other work assignments of the Patient Access Services team.


9. Works independently under regular supervision and follows structured work routines. Works in a high-volume, fast paced, clinical environment which requires to ability to be adaptable, critical thinking, and independent decision making and to prioritize work and ensure appropriateness and timeliness of each patient's care. Primary external customers include patients and their families, physician office staff and third-party payors.

Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards. Provides all customers of Banner Health with an excellent service experience by consistently demonstrating our core and leader behaviors each and every day.

NOTE: The core functions are intended to describe the general content of and requirements of this position and are not intended to be an exhaustive statem