Patient Access Services Scheduler/Registration Representative Per Diem

Banner Health; Casper (WY); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with company match

403(b)

Tuition assistance

Pet Insurance

ID theft protection

Life insurance

Legal coverage

Job summary

Banner Health in Casper, Wyoming is seeking a Patient Access/Registration and Financial Counseling professional. You will greet patients, verify insurance, collect liabilities, and guide patients through financial options to prevent service delays.

Responsibilities include accurate documentation, scheduling across outpatient and inpatient services, and collaborating with clinical teams to improve throughput and patient satisfaction. Training provided if needed.

Qualifications

• High school diploma or GED required.
• Two years experience in registration/healthcare insurance or billing preferred.
• Must be detail oriented with strong organizational skills and able to multitask.

Responsibilities

• Greet patients and verify insurance; process registration.
• Collect patient financial liability and provide counseling as needed.
• Ensure documentation is accurate, secure, and compliant.
• Collaborate with clinical teams to optimize patient flow and satisfaction.
• Use multi-system technology to streamline patient intake and record-keeping.
• Handle scheduling for outpatient, inpatient, or recurring procedures.
• Verify authorizations and manage patient estimates and payments.
• Educate patients on insurance benefits and payment options.
• Meet monthly collection targets and escalate when needed.

Skills

Communication skills

Emotional intelligence

Detail oriented

Tech-savvy

Problem-solving

Patient access

Scheduling

Education

High school diploma/GED

Associate’s degree in Business Management

Tools

Estimator tools

Computerized scheduling systems

Job description

Primary City/State:Casper, WyomingDepartment Name:Central Scheduling-HospWork Shift:DayJob Category:Revenue CycleAdditional Job DescriptionWhy You’ll Love This Role:At Banner Health, you’re not just taking a job—you’re joining our mission of “Healthcare made easier, so life can be better.” Whether it’s a warm greeting at the front desk or expertly navigating insurance details, your impact will be felt from the very first moment.What You’ll Do:Greet patients, ensure patient safety using positive identification protocols, verify insurance, and process registration quickly and compassionately.Collect patient financial liability and assist with financial counseling where needed.Ensure all documentation is accurate, secure, and compliant.Collaborate with clinical teams to optimize patient flow and satisfaction.Use multi-system technology to streamline patient offerings, intake and record-keeping.You’re a Great Fit If You:Thrive in fast-paced environments (like ERs, clinics, or specialty care).Have stellar communication skills and a high emotional IQ.Are detail-oriented, tech-savvy, and a natural problem-solver.Have experience in patient access, scheduling, or front-office healthcare preferred (but we will train the right person!).Total Rewards:We are proud to offer a comprehensive benefit package for all benefit-eligible positions. Benefits include health, dental, vision, 401(k) with company match, 403(b), and tuition aid. Additional coverage options are available to support everything that makes you, uniquely you. These include Pet Insurance, Medical and Financial wellness plans, ID theft protection, Life insurance and Legal coverage for extra security. Please visit our Benefits Guide for more information.Must have Patient Access or Medical/Health registration experience.This position includes verifying insurances, obtaining critical patient information and providing financial counseling to patients prior to date of service.Hours and Schedule:Schedule: Monday - Friday 7:00am to 4:30pm; shifts would fall between these hours.Apply Today!Banner Wyoming Medical Center is located in the heart of Casper Wyoming. As the state's largest inpatient facility, Wyoming Medical Center is known and highly regarded for its cardiac and stroke services. With 249 beds and a level 2 trauma center, Wyoming Medical Center is proud to serve the entire state of Wyoming.POSITION SUMMARYThis position is responsible for scheduling and financially clearing patients for outpatient, inpatient or recurring procedures in one continuous workflow. Accurately schedules for a range of services as well as registration tools to complete all points of registration, ABN's, patient liability estimates, financial counseling and collections for scheduled services.CORE FUNCTIONS1. Receives complete and valid physician orders for scheduling. Uses department procedures and training to schedule patients for outpatient, inpatient or recurring procedures using computerized scheduling systems. Displays competency for physician preferences, special needs related to the diagnosis or age of the patient. Resolves scheduling conflicts, as needed.2. Enters all required patient information in computerized scheduling system. May prepare charts and manages files within regulatory requirements. Documents all information regarding patient re-schedules.3. Demonstrates the ability to prioritize workload in order to accurately complete daily work list. This may include working with the ordering provider and/or payer to fully clear a patient's account prior to the date of service. Maintains daily focus on attaining productivity standards.4. May verbally educate patients or patient’s agent regarding the service(s) they will receive when necessary. This includes but may not be limited to prep for procedure. Responds to diverse questions and/or refers to appropriate clinical staff as situationally appropriate.5. Demonstrates a thorough understanding of insurance guidelines for scheduled services. Proficiently verifies, understands and explains insurance benefits. Accurately creates patient estimates for services rendered using estimator tools. Educates patients on insurance benefits and estimate. Collects patient responsibility. Assists patients with financing options and/or set payment plans for all patients that are not able to pay their full liability at the time of service. Follows escalation protocols for accounts not meeting the financial clearance standards by working with the ordering physician, scheduling departments and hospital CMO for resolution. Consistently meets monthly individual collection targets as determined by management.6. Conducts customer friendly interactions over the phone, demonstrating a positive patient experience through effective communication. Demonstrates clear understanding that this position creates the first impression for our patient's experience with Banner Health. Answers all telephone inquiries in a timely and professional manner.7. May obtain and/or validate authorizations for scheduled procedures.8. Completes and/or attends training and education sessions, including facility department meetings within approved organizational guidelines and time frames. Adheres to Banner Health's organizational policies and procedures for relevant location and job scope.9. Recommends new approaches for enhancing workflow, and/or patient experience. May participate in facility strategy session to improve throughput for scheduled services and/or provider experience. Performs other duties as assigned by management.MINIMUM QUALIFICATIONSHigh school diploma/GED is required.Requires a proficiency level typically achieved in two years as a registration representative, auditor, in medical office operations and/or experience in healthcare insurance and billing.Business skills and experience in the assigned work area are required. Must be detail oriented and able to manage priorities. Must be able to maintain high productivity standard with minimal errors. Advanced abilities in the use of common office software, word processing, spreadsheet, and database software are required. Requires the ability to manage multiple tasks simultaneously with minimal supervision and to work independently. Excellent organizational skills, human relations, and communication skills required.PREFERRED QUALIFICATIONSAssociate’s degree in Business Management or equivalent preferred.Certification in CRCR and/or CHAA preferred.Additional related education and/or experience preferred.EEO Statement:EEO/Disabled/VeteransOur organization supports a drug-free work environment.Privacy Policy:Privacy Policy