Patient Access Services Scheduler/Registration Representative Per Diem

Banner Health Corporate; Covington (KY); On-site; USD 35,000 - 56,000; Full time

Benefits offered by this job

Health

Dental

Vision

401(k) with company match

403(b)

Tuition aid

Pet Insurance

Medical and Financial wellness plans

ID theft protection

Life insurance

Legal coverage

Job summary

Banner Health is seeking a dedicated Registration Specialist to greet patients, verify insurance, and complete registration accurately. You will work to collect patient responsibility and provide financial counseling when needed, ensuring smooth intake for services.

The role emphasizes collaboration with clinical teams to improve patient flow, accuracy, and satisfaction, with training offered for those new to healthcare front-office work.

Qualifications

• High school diploma or GED required with healthcare billing awareness.
• Experience in patient access, scheduling, or front-office preferred (training provided).
• Proficiency with common office software and scheduling systems.

Responsibilities

• Greet patients, verify insurance, and complete registration quickly and compassionately.
• Explain insurance benefits and collect patient financial responsibility.
• Maintain accurate documentation and support patient flow across departments.
• Collaborate with clinical teams to improve throughput and patient experience.

Skills

Patient access

Scheduling

Communication

Tech-savvy

Education

High school diploma/GED

Associate degree preferred

Tools

Scheduling systems

Insurance verification tools

Job description

Primary City/State: Casper, Wyoming Department Name: Central Scheduling-Hosp Work Shift: Day Job Category: Revenue Cycle Additional Job Description

Why You’ll Love This Role

At Banner Health, you’re not just taking a job—you’re joining our mission of “Healthcare made easier, so life can be better.” Whether it’s a warm greeting at the front desk or expertly navigating insurance details, your impact will be felt from the very first moment.

What You’ll Do

Greet patients, ensure patient safety using positive identification protocols, verify insurance, and process registration quickly and compassionately. Collect patient financial liability and assist with financial counseling where needed. Ensure all documentation is accurate, secure, and compliant. Collaborate with clinical teams to optimize patient flow and satisfaction. Use multi-system technology to streamline patient offerings, intake and record-keeping.

You’re a Great Fit If You

• Thrive in fast-paced environments (like ERs, clinics, or specialty care).
• Have stellar communication skills and a high emotional IQ.
• Are detail-oriented, tech-savvy, and a natural problem-solver.
• Have experience in patient access, scheduling, or front-office healthcare preferred (but we will train the right person!).

Must have Patient Access or Medical/Health registration experience. This position includes verifying insurances, obtaining critical patient information and providing financial counseling to patients prior to date of service.

Total Rewards

• Health
• Dental
• Vision
• 401(k) with company match
• 403(b)
• Tuition aid

• Pet Insurance
• Medical and Financial wellness plans
• ID theft protection
• Life insurance
• Legal coverage for extra security

Additional coverage options are available to support everything that makes you, uniquely you.

Please visit our Benefits Guide for more information.

Hours and Schedule

Schedule: Monday - Friday 7:00am to 4:30pm; shifts would fall between these hours.

POSITION SUMMARY

This position is responsible for scheduling and financially clearing patients for outpatient, inpatient or recurring procedures in one continuous workflow. Accurately schedules for a range of services as well as registration tools to complete all points of registration, ABN's, patient liability estimates, financial counseling and collections for scheduled services.

CORE FUNCTIONS

1. Receives complete and valid physician orders for scheduling. Uses department procedures and training to schedule patients for outpatient, inpatient or recurring procedures using computerized scheduling systems. Displays competency for physician preferences, special needs related to the diagnosis or age of the patient. Resolves scheduling conflicts, as needed.
2. Enters all required patient information in computerized scheduling system. May prepare charts and manages files within regulatory requirements. Documents all information regarding patient re-schedules.
3. Demonstrates the ability to prioritize workload in order to accurately complete daily work list. This may include working with the ordering provider and/or payer to fully clear a patient’s account prior to the date of service. Maintains daily focus on attaining productivity standards.
4. May verbally educate patients or patient’s agent regarding the service(s) they will receive when necessary. This includes but may not be limited to prep for procedure. Responds to diverse questions and/or refers to appropriate clinical staff as situationally appropriate.
5. Demonstrates a thorough understanding of insurance guidelines for scheduled services. Proficiently verifies, understands and explains insurance benefits. Accurately creates patient estimates for services rendered using estimator tools. Educates patients on insurance benefits and estimate. Collects patient responsibility. Assists patients with financing options and/or set payment plans for all patients that are not able to pay their full liability at the time of service. Follows escalation protocols for accounts not meeting the financial clearance standards by working with the ordering physician, scheduling departments and hospital CMO for resolution. Consistently meets monthly individual collection targets as determined by management.
6. Conducts customer friendly interactions over the phone, demonstrating a positive patient experience through effective communication. Demonstrates clear understanding that this position creates the first impression for our patient's experience with Banner Health. Answers all telephone inquiries in a timely and professional manner.
7. May obtain and/or validate authorizations for scheduled procedures.
8. Completes and/or attends training and education sessions, including facility department meetings within approved organizational guidelines and time frames. Adheres to Banner Health’s organizational policies and procedures for relevant location and job scope.
9. Recommends new approaches for enhancing workflow, and/or patient experience. May participate in facility strategy session to improve throughput for scheduled services and/or provider experience. Performs other duties as assigned by management.

MINIMUM QUALIFICATIONS

High school diploma/GED is required. Requires a proficiency level typically achieved in two years as a registration representative, auditor, in medical office operations and/or experience in healthcare insurance and billing. Business skills and experience in the assigned work area are required. Must be detail oriented and able to manage priorities. Must be able to maintain high productivity standard with minimal errors. Advanced abilities in the use of common office software, word processing, spreadsheet, and database software are required. Requires the ability to manage multiple tasks simultaneously with minimal supervision and to work independently. Excellent organizational skills, human relations, and communication skills required.

PREFERRED QUALIFICATIONS

Associate’s degree in Business Management or equivalent preferred. Certification in CRCR and/or CHAA preferred. Additional related education and/or experience preferred.

EEO Statement

EEO/Disabled/Veterans

Banner Health supports a drug-free work environment.

Banner Health is one of the largest, nonprofit health care systems in the country and the leading nonprofit provider of hospital services in all the communities we serve. Throughout our network of hospitals, primary care health centers, research centers, labs, physician practices and more, our skilled and compassionate professionals use the latest technology to make health care easier, so life can be better.

We are proud to offer a comprehensive benefit package for all benefit-eligible positions. Please visit our Benefits Guide for more information.

Banner Health supports a drug-free work environment. Privacy Policy Banner Health is one of the largest, nonprofit health care systems in the country and the leading nonprofit provider of hospital services in all the communities we serve. Throughout our network of hospitals, primary care health centers, research centers, labs, physician practices and more, our skilled and compassionate professionals use the latest technology to make health care easier, so life can be better.