Patient Access Service Specialist I

Cooper University Health Care; Camden (NJ); On-site; USD 25,000 - 40,000; Full time

Job summary

Cooper University Health Care in Camden, NJ is seeking an oriented patient access professional to support scheduling and billing workflows. The role focuses on friendly, accurate telephone interactions, efficient appointment setup and active collaboration with clinical teams to streamline patient access to services.

Ideal candidates bring at least two years in appointment scheduling or insurance verification, proficiency with Flow cast registration, and a high school diploma.

Qualifications

• 2 years of appointment scheduling, insurance verification or registration experience in a hospital or physician office, Medical Terminology preferred.
• Must be proficient in Flow cast registration, pre-certifications, authorizations, referrals.
• Excellent customer service skills with strong interpersonal skills and phone etiquette are required.

Responsibilities

• Strong emphasis on customer service to patients and facilitating patient access to professional services.
• Ensure quality patient scheduling, positive telephone etiquette and customer satisfaction in support of the mission of Cooper University Hospital and Cooper University Physicians.

Skills

Appointment scheduling

Insurance verification

Registration

Customer service

Education

High School Diploma

Tools

Flow cast registration

Job description

About Us

AtCooper University Health Care,our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to our employees to provide competitive rates and compensation programs. Cooper offers full and part-time employees a comprehensive benefits program, including health, dental, vision, life, disability, and retirement. We also provide attractive working conditions and opportunities for career growth through professional development.

Discover why Cooper University Health Care is the employer of choice in South Jersey.

Short Description

This position has a strong emphasis on customer service to our patients and facilitating patient access to professional services. This position must ensure quality patient scheduling, positive telephone etiquette and customer satisfaction in support of the mission of Cooper University Hospital and Cooper University Physicians. Must be knowledgeable of medical terminology, medical insurance, professional billing requirements, and must possess excellent communication skills both verbal and written. Must be skilled in use of computers and applications. Must have the ability to be organized, take independent action and project Cooper’s values to both customer and co-workers.

Experience Required

• 2 years of appointment scheduling, insurance verification or registration experience in a hospital or physician office, Medical Terminology preferred.
• Must be proficient in Flow cast registration, pre-certifications, authorizations, referrals.
• Excellent customer service skills with strong interpersonal skills and phone etiquette are required.

Education Requirements

• High School Diploma or Equivalent required.

License/Certification Requirements

• Computer IDX training program to include: Registration, Scheduling, E-Commerce, and FSC.
• All incumbents must satisfactorily complete a Cooper systems training program to include: Registration, Scheduling, E-Commerce and FSC.

Salary Min ($)

USD $18.00

Salary Max ($)

USD $29.00