PATIENT SERVICES REP

COOPER PEDIATRICS; Camden (NJ); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Comprehensive benefits package

Career growth opportunities

Job summary

Cooper University Health Care in South Jersey seeks a friendly, detail‑oriented Patient Access representative to greet patients, register them and schedule appointments. You will also collect copays and answer general questions, acting as the first point of contact for patients and families.

This role emphasizes customer service, accurate billing support, and coordination with clinical staff. Experience with Epic and prior hospital registration help; strong communication and teamwork are

Qualifications

• At least 1 year of recent registration or billing experience in a medical facility
• Proficient in patient registration, scheduling, pre-certifications, authorizations and referrals
• Epic experience preferred
• Excellent organizational and written/verbal communication and teamwork skills
• Proven customer service excellence

Responsibilities

• Greet, register and schedule patients; collect point-of-service copays
• Provide general information to patients and families
• Serve as the non-clinical navigator during discharge coordination
• Demonstrate Cooper’s values in interactions with patients and co-workers

Skills

Customer service

Scheduling

Communication

Teamwork

Organization

Phone etiquette

Education

High School Diploma

CHAA Certification

Tools

Epic Systems

Job description

About us

AtCooper University Health Care,our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to our employees to provide competitive rates and compensation programs. Cooper offers full and part-time employees a comprehensive benefits program, including health, dental, vision, life, disability, and retirement. We also provide attractive working conditions and opportunities for career growth through professional development.

Discover why Cooper University Health Care is the employer of choice in South Jersey.

Short Description

This position has a strong emphasis on customer service to our patients. Must ensure quality patient scheduling, positive telephone etiquette and customer satisfaction in support of the mission of Cooper University Hospital. Serve as the front line contact person for all incoming patients. Greet, register, schedule, collect point of service copays and provide general information to patients and their families using AIDET. Must have the ability to be organized, take independent action and project Cooper’s values to both customer and co-workers. Serves as patient’s non-clinical navigator during discharge coordination.

Experience Required

• Minimum one year of recent registration or billing experience working in a medical facility preferred.
• Proficiency in patient registration, scheduling, medical insurance pre-certifications, authorizations and referrals preferred.
• Epic experience preferred.
• Excellent organizational, written/verbal communication and teamwork skills.
• Demonstrated performance of excellent customer service skills.

Education Requirements

High School Diploma or equivalent required.

License/Certification Requirements

NAHAM Certified Healthcare Access Associate (CHAA) certification preferred.

Special Requirements

Customer service-oriented attitude/behavior as well as a pleasant and poised demeanor and excellent phone etiquette.

Must possess excellent communication skills both verbal and written. You must be skilled in the use of computers.