Patient Access Service Representative

Akron Children's; Akron (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Akron Children's is seeking a Patient Access Service Representative to perform initial contact for admission and registration duties. This Onsite role handles pre-admission data collection, insurance verification, and patient accounts in a fast-paced clinical environment.

You will work Monday–Friday, 3:00 pm–11:30 pm, with every other weekend and holiday; requires MS Office proficiency, strong customer service, and the ability to treat patients with dignity.

Qualifications

• High school diploma or equivalent required.
• Minimum 2 years of relevant experience preferred, ideally in medical/registration or billing.
• Experience in registration, insurance verification, patient accounts, or customer service in service industries is preferred.

Responsibilities

• Performs initial contact for patient access admitting services, ED, and outpatient registration.
• Processes discharges and retrieves medical records as applicable.
• Registers complete demographic and financial information to create the patient record.
• Obtains signatures on forms to treat the patient and bill insurance.
• Prepares forms and patient ID cards.
• Confirms financial eligibility when applicable.
• Processes patient records and financial folders.
• Maintains/collects cash flow of payments and daily deposits.
• Other duties as required.

Skills

Customer service

Communication

Healthcare experience

Interdepartmental collaboration

Education

High school diploma or equivalent

Tools

MS Office

Outlook

Excel

Word

Job description

Full-time, 40 hours/week

Onsite - Akron

Monday-Friday 3pm-11:30pm plus every other weekend and holiday

Summary

The Patient Access Service Representative performs initial contact for all patient access admitting services, emergency department, and outpatient registration duties.

Responsibilities

• Performs initial contact for all patient access admitting services, emergency department, and outpatient registration duties to include, but not limited to: pre-admission/admission data collection; inpatient admission/updating and ongoing maintenance of inpatient bed/patient census activity.
• Processes medical records discharges and retrieve medical records, as applicable.
• Registers complete and accurate social, demographic and financial information to create the patient's record in the system.
• Obtains the appropriate signatures on the necessary forms to treat the patient and to bill the insurance.
• Prepares forms and patient ID cards.
• Confirms financial eligibility when applicable.
• Processes the patient record and financial folders.
• Maintains/controls on the cash flow of payments and daily deposits.
• Other duties as required.

Technical Expertise

• Experience in registration, insurance verification/pre-certification, patient accounts and/or customer service functions, preferably in a medical setting, is -preferred.
• Experience with medical terminology knowledge or documented certification of class completion is preferred.
• Experience with interacting with patient/customers [i.e., neonates/newborns, children, adolescents, young adults, middle-aged adults and geriatric adults as applicable] with the understanding of their needs for self-respect and dignity is required
• Experience working with all levels within an organization is required.
• Experience in healthcare is preferred.
• Proficiency in MS Office [Outlook, Excel, Word] or similar software is required.

Education And Experience

• Education: High school diploma or equivalent is required.
• Years of relevant experience: Minimum 2 years is preferred. Experience working in the medical field in registration, insurance verification/pre-certification, patient accounts, billing, and/or customer service department(s) in service industries preferred
• Years of experience supervising: None.

Full Time

FTE: 1.000000

Status: Onsite