PATIENT ACCESS REPRESENTATIVE

Aultman Health Foundation

Canton (OH)

On-site

USD 32,000 - 42,000

Full time

2 days ago

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Job summary

Aultman Health Foundation is seeking a Patient Access Representative to handle accurate admissions, pretests and outpatient registrations. You will collect signatures, financial details, and payments while delivering compassionate, patient-centered service in a fast-paced healthcare setting.

Responsibilities include updating demographics, verifying payer information, and supporting both Admitting and Outpatient Registration areas to ensure smooth patient flow and regulatory compliance.

Qualifications

High School Diploma or equivalent.
Preferred clerical or customer service experience.
Prefer hospital/medical office experience.
Medical terminology certification preferred.

Responsibilities

Accurately register admissions, pretest and outpatient appointments.
Obtain signatures, financial information, and perform point-of-service collections.
Adhere to hospital policies, HIPAA and customer service standards.
Maintain patient tracking and update demographics in computer systems.
Support department with scheduling and back-up registration needs.

Skills

Customer Service

Phone Etiquette

Multi-tasking

Typing 35 wpm

Computer Literacy

Teamwork

Policy Compliance

Education

High School Diploma or equivalent

Tools

EMR Systems

Job description

Position Summary

The Patient Access Rep creates accurate and thorough registration for admissions, pretest, and outpatient registrations. Secures appropriate signatures, financial information, point of service collections, and documents for treatment and billing purposes. The Patient Access Rep interacts in a customer focused and compassionate manner to ensure patients and their representatives’ needs are met, and that they understand the hospital’s policies as they relate to professional, efficient, and quality customer services.

Position Summary

Department Summary

Admitting and Outpatient Registration areas are located off the Main lobby, often dealing with patients/ clinical staff face to face or over the phone, entering and verifying patient demographic information- patient’s name, DOB, address, phone number, race, ethnicity, language, marital status, religion, church, diagnosis, physician, guarantor billing, insurance, collections and emergency contacts.

Qualifications

High School Diploma or equivalent
Previous clerical or customer service experience preferred (class work may be substituted for previous work experience).

Department Qualifications

Prefer minimally one-year experience in a hospital, medical office/clinic, or insurance company.
Prefer medical terminology certification.

Skills

Ability to perform a variety of tasks, often changing assignments on short notice.
Must be adept to multi-taking and prioritization.
Will be required to learn and work with multiple software/ hardware products during an average workday.
Must possess excellent verbal and listening communication skills.
Must be able to maintain a professional demeanor in stressful situations.
Must be adept with equipment typically found in a business office environment- fax, copier, printer, scanner.
Ability to build productive relationships with all contacts.
Typing skills of 35 words per minute minimum.
Must have good computer skills with the ability to work out of multiple systems in tandem, on dual monitors.

Department Skills

Ensure patient tracking systems are updated with patient activity.
Answers phones and routes call as necessary.
Monitors and maintains multiple work queues as instructed and assigned.

Responsibilities & Expectations

Demonstrates compliance with all policies related to the organization’s Corporate Compliance Program as evidenced by attendance at applicable educational programs; consistently carrying out job responsibilities ethically and professionally; exhibiting ethical and professional workplace behavior and decision making and reporting any infractions using the appropriate chain of command and without fear of retribution.
Completes annual learning requirements, reviewing fire safety and electrical safety policies, applicable code reviews, disaster plans reviews, policies on handling hazardous and toxic substances and risk management issues.
Demonstrates an interest in patient safety education and participates proactively in indetifying problems and incidents in the department and throughout the hospital which place any patient, visitor, or staff member at risk or injury.
Attends educational seminars, meetings and updates as needed.
Modifies work schedule to meet department goals and deadlines.
Follows EMTALA, HIPAA, payer, and other regulations and standards.
Maintain work area in neat and orderly fashion.
Observes hospital and department guidelines concerning dress and display of name badge, presenting an appearance appropriate to work environment.
Adheres to department customer service standards.
Avoids excessive absenteeism and tardiness so that it does not warrant repeated disciplinary action and disrupt department productivity.
Adheres to established schedule for break and meal periods.
Willingness to assist department needs with staffing and tasks.

Department Responsibilities & Expectations

General
- Accurately and thoroughly collects, analyzes, and records demographic, insurance, financial and clinical data in computer systems.
- Updates and edits information in computer systems, ensuring that all fields are populated correctly and appropriately.
- Obtains information and completes a Medicare Secondary Payer Questionnaire and other payer specific documents.
- Reviews and explains all registration forms prior to obtaining signatures from patients or appropriate representatives.
- Records patient email address when available for patient portal enrollment and applicable surveys.
- Documents System with activity comments to ensure appropriate account follow-up.
Outpatient
- Ensures Provider order is accurate and meets hospital guidelines.
- Performs compliance checking of order for Medicare Insurance.
- Contacts Physician’s offices for clarity on orders.
- Captures correct Primary Care physician.
- Maintains standing orders for patients with repeat services.
- Prepare folders for upcoming pre-test patients.
- Take Private Pay Agreement payments via PersonaPay.
- Point of Service Collections. Including CoPay, CoInsurance, Deductible, and estimated liabilities.
- Must be able to identify Out of Network insurances and turn patients away if need be.
- Services as ALS registration back up during peak workloads.
Admitting
- Services Admissions processes for ALL Facilities- Aultman Canton, Aultman Massillon ER, Woodlawn, Aultman Orrville and Aultman Alliance Community Hospital.
- Monitors Bed Management system for any admissions.
- Provides Wristbands, letters or forms to clinical units.
- Reviews and enters admission orders for accurate time and status of care.
- Escorts patients to room and performs "hand off" process with clinical staff.
- Performs Census balance of all beds and units at all facilities.
- Ensures bed assignments for appropriate room and board charging.
- Provides assistance to patients and family members for Medical Record updates and questions.
- Identifies Duplicate Medical records for all Facilities.
- Insurance Follow up to ensure correct insurance.
- Travels to patient rooms to capture and records IMM (Important Medicare Message) per compliance requirements.
- Services as ALS registration back up during peak workloads.
- Serves as Outpatient registration back up when staffing is short.