Patient Access & Scheduling Specialist (Onsite)

ADP, Inc.; Leesburg (GA); On-site; USD 21,000 - 28,000; Full time

Job summary

Albany Area Primary Health Care (AAPHC) seeks a Patient Service Center Representative to manage patient accounts, verify insurance, and schedule appointments in a centralized Leesburg, GA office. The role emphasizes confidentiality, strong communication, and teamwork in a busy healthcare environment.

This onsite position requires efficient handling of calls using headphones and coordination with healthcare providers to ensure timely patient access and accurate billing information.

Qualifications

• High school diploma or equivalent.
• Experience in patient account management or a related administrative role within healthcare.
• Proficiency in computer systems and software relevant to healthcare administration.
• Excellent verbal and written communication skills.
• Ability to use headphones and manage multiple phone lines effectively.

Responsibilities

• Manage patient accounts by accurately entering and updating patient information in the healthcare system.
• Schedule, reschedule, and confirm patient appointments while coordinating with healthcare providers to optimize scheduling efficiency.
• Answer incoming calls using headphones, addressing patient inquiries, providing information about services, and resolving concerns promptly.
• Verify patient insurance information and assist with billing inquiries to ensure accurate account management.
• Maintain strict confidentiality of patient records and comply with all healthcare regulations and organizational policies.

Skills

Communication skills

Computer literacy

Headphone usage

Multitasking

Education

High school diploma

Associate degree or higher

Tools

EHR systems

Scheduling software

Job description

Albany Area Primary Health Care (AAPHC) seeks a Patient Service Center Representative to manage patient accounts, verify insurance, and schedule appointments in a centralized Leesburg, GA office. The role emphasizes confidentiality, strong communication, and teamwork in a busy healthcare environment.

This onsite position requires efficient handling of calls using headphones and coordination with healthcare providers to ensure timely patient access and accurate billing information.