Patient Access & Scheduling Specialist (Front Office)

careers-bayfronthealth; Town of Florida (NY); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Education & Career Growth

Health & Wellness

Financial & Retirement

Work-Life Balance

Family & Pet Support

Job summary

Florida Medical Clinic Orlando Health is seeking a Front Office Assistant to support ambulatory/physician office operations. Responsibilities include patient registration, telephone coverage, appointment scheduling, and patient referrals under supervision of Practice Operations leadership.

The role emphasizes accurate data collection, adherence to policies, and delivering a courteous patient experience in a busy clinical setting.

Qualifications

• High School graduate or equivalent.
• Six months experience in a clerical office, or general business, and/or customer service setting.
• The ability to schedule patient appointments and collect demographic/insurance information.

Responsibilities

• Schedules patient appointments according to practice protocols and patient preferences, including pre-certification/authorization when required.
• Obtains accurate and complete patient demographic and insurance information.
• Processes requests for medical records per policy.
• Ensures compliance with Orlando Health policies and procedures.
• Demonstrates competency with office equipment and phone etiquette.
• Strives to improve overall patient satisfaction and quality of care.
• Interacts with patients and families professionally.
• Maintains regular attendance and compliance with applicable laws and policies.
• Supports billing service as needed.

Skills

Customer service

Clerical office experience

Education

High School diploma or equivalent

Job description

Florida Medical Clinic Orlando Health is seeking a Front Office Assistant to support ambulatory/physician office operations. Responsibilities include patient registration, telephone coverage, appointment scheduling, and patient referrals under supervision of Practice Operations leadership.

The role emphasizes accurate data collection, adherence to policies, and delivering a courteous patient experience in a busy clinical setting.