Medical Office Front Desk Specialist

Orlando Health; Orlando (FL); On-site; USD 19,000 - 25,000; Full time

Job summary

Orlando Health is seeking a Front Office Assistant to support ambulatory/physician office operations. The role includes patient registration, telephone coverage, appointment scheduling, and processing referrals under supervision of Practice Site Supervisors.

Key duties involve scheduling, collecting demographic/insurance data, handling medical records requests, ensuring policy compliance, and supporting billing. Minimum one year of clerical or customer service experience is required.

Qualifications

• Six (6) months experience in a clerical office, or general business, and/or customer service setting.
• High School graduate or equivalent.

Responsibilities

• Schedule patient appointments according to practice protocols and patient preference.
• Obtain accurate patient demographic and insurance information.
• Process requests for medical records per policies.
• Handle office equipment and answer telephone calls professionally.
• Contribute to patient satisfaction and maintain punctual attendance.
• Assist billing as requested.

Skills

Customer service

Communication

Attention to detail

Education

High School diploma or equivalent

Job description

Orlando Health is seeking a Front Office Assistant to support ambulatory/physician office operations. The role includes patient registration, telephone coverage, appointment scheduling, and processing referrals under supervision of Practice Site Supervisors.

Key duties involve scheduling, collecting demographic/insurance data, handling medical records requests, ensuring policy compliance, and supporting billing. Minimum one year of clerical or customer service experience is required.