Patient Access & Scheduling Specialist

The University of Texas Medical Branch; Webster (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

UTMB Health invites applications for a Patient Access Specialist in Webster, TX. This role represents the voice of UTMB, delivering a nurturing, competent experience to callers and guiding them through clinic navigation.

Responsibilities include handling high call volumes, scheduling appointments, and triaging requests with accuracy and empathy, while using AMCOM, EPIC, and related systems to update demographics and insurance details.

Qualifications

• Associate’s degree and no experience. An equivalent combination of education and experience relevant to the role may be considered for this position.

Responsibilities

• Provides high level customer service for 24/7 Call Center.
• Answers high volume of calls and schedules appointments.
• Promotes positive and professional communication.
• Maintains empathetic voice and assists callers with needs.

Skills

call center

customer service

multitasking

effective communication

triage

Education

Associate’s degree

Tools

AMCOM

EPIC

Invision

CECC

Job description

UTMB Health invites applications for a Patient Access Specialist in Webster, TX. This role represents the voice of UTMB, delivering a nurturing, competent experience to callers and guiding them through clinic navigation.

Responsibilities include handling high call volumes, scheduling appointments, and triaging requests with accuracy and empathy, while using AMCOM, EPIC, and related systems to update demographics and insurance details.