Patient Access & Scheduling Specialist

United Health Services, Inc.; City of Binghamton (NY); On-site; USD 23,000 - 31,000; Full time

Job summary

United Health Services (UHS) in Binghamton, NY, seeks an Access Care Representative to perform patient registration, appointment scheduling, and insurance verification. You will deliver courteous service via phone, online, and in person while gathering accurate demographic and insurance details to ensure proper billing and smooth account setup.

The role emphasizes protecting privacy and supporting timely access to care, with occasional travel between locations as needed and a per diem schedule.

Qualifications

• High School diploma or equivalent.
• At least 1 year of customer/patient-facing experience directly interacting with the public.
• Driver's license may be required depending on travel.

Responsibilities

• Perform patient registration, appointment scheduling, and insurance verification to support timely access to care and accurate account setup.
• Deliver courteous, professional service to patients and families through phone, electronic, and in‑person interactions.
• Collect, review, and enter complete and accurate demographic and insurance information to support accurate billing and account processing.
• Respond to patient questions and provides appropriate information while protecting privacy and confidentiality.
• Monitor patient wait times and collaborate with team members to communicate delays and improve patient flow.

Skills

Customer-facing experience

Education

High School diploma or equivalent

Driver License

Tools

NAHAM CHAA certification

Job description

United Health Services (UHS) in Binghamton, NY, seeks an Access Care Representative to perform patient registration, appointment scheduling, and insurance verification. You will deliver courteous service via phone, online, and in person while gathering accurate demographic and insurance details to ensure proper billing and smooth account setup.

The role emphasizes protecting privacy and supporting timely access to care, with occasional travel between locations as needed and a per diem schedule.